At a Glance
- Tasks: Lead the strategy for innovative insurance products and ensure customer satisfaction.
- Company: Join the AA, a trusted UK brand with diverse services beyond roadside assistance.
- Benefits: Enjoy 25 days annual leave, pension contributions, and discounts on AA products.
- Other info: Be part of an inclusive culture that values diversity and personal growth.
- Why this job: Make a real impact in shaping insurance products that prioritise customer value.
- Qualifications: Experience in product management within FCA regulated environments is essential.
The predicted salary is between 60000 - 80000 £ per year.
Location: Basingstoke Hybrid Three Days in Office
Employment Type: Permanent
Hours: Monday-Friday
A Summary
Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?
This is the job
You’ll lead the strategy and development of the AA's Insurance Broker product portfolio, covering Motor, Home and a range of additional insurance products. From shaping new propositions to enhancing existing products, you’ll play a key role in driving sustainable growth, delivering excellent customer outcomes and ensuring full FCA compliance. Leading the Broker Product Management team, you’ll work closely with colleagues across Compliance, Legal, Pricing, Trading, Change and Operations to deliver innovative, customer-focused products that meet both commercial and regulatory objectives. You’ll also represent the Insurance Division at key customer and conduct forums. A major focus of the role is championing fair value for customers. You’ll oversee product governance, lead annual product reviews and use insight and performance monitoring to continuously improve our products and customer outcomes.
What will I be doing?
- Defining and delivering the Insurance product strategy and roadmap to support customer, commercial and regulatory objectives
- Leading the ongoing development and optimisation of the AA's Insurance Broker product portfolio
- Owning product fees, charges and add-on pricing strategies to deliver fair value and profitability
- Monitoring product performance, customer outcomes and conduct metrics to drive continuous improvement
- Identifying risks, trends and opportunities and implementing effective, timely solutions
- Making key product decisions balancing customer needs, commercial performance and regulatory requirements
- Collaborating with cross-functional teams to enhance customer experience and improve product performance
- Managing product governance, conduct risk and FCA compliance across the Insurance Broker portfolio
- Building strong relationships with internal stakeholders and third-party partners to deliver shared objectives
- Acting as a subject matter expert and senior leader within the Broker Extended Leadership Team
What do I need?
- Proven experience leading Product Management teams within an FCA regulated environment
- Strong understanding of insurance products, pricing structures and fair value principles
- Excellent commercial awareness supported by strong analytical and strategic thinking skills
- Deep knowledge of FCA regulation, Consumer Duty and customer outcome frameworks
- Ability to balance customer outcomes, commercial performance and operational delivery
- Confidence influencing stakeholders and leading cross-functional initiatives across complex environments
- Track record of building, developing and leading high-performing teams
- Strong governance and risk management capability with experience managing regulatory change
- Customer-focused approach with the ability to use data and insight to identify risks and opportunities
- Resilient and collaborative leadership style with the flexibility to operate strategically and hands-on when needed
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more! We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
Head of Consumer Duty & Product Governance - NonVolume in Basingstoke employer: The Automobile Association
The AA is an exceptional employer, offering a dynamic work environment in Basingstoke that fosters innovation and collaboration. With a strong commitment to employee development, competitive benefits including generous annual leave, a robust pension scheme, and a focus on diversity and inclusion, the AA empowers its team members to thrive both personally and professionally. Join us to make a meaningful impact while enjoying a supportive culture that values your contributions.
Contact Details:
The Automobile Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Consumer Duty & Product Governance - NonVolume in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a new role. You never know who might have the inside scoop on opportunities at companies like the AA.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their mission and values, especially around customer duty and product governance. This will help you tailor your responses and show that you’re genuinely interested in what they do.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Head of Consumer Duty & Product Governance. Highlight your leadership skills and your understanding of FCA regulations to make a strong impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the AA team and contributing to our mission of keeping Britain moving.
We think you need these skills to ace Head of Consumer Duty & Product Governance - NonVolume in Basingstoke
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in product management and FCA regulations. We want to see how your skills align with the role of Head of Consumer Duty & Product Governance.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've driven product success or improved customer outcomes in previous roles. We love seeing quantifiable results!
Be Authentic:Let your personality shine through in your application. We value a collaborative and resilient leadership style, so don’t hesitate to share your unique approach to teamwork and problem-solving.
Apply Through Our Website:For the best chance of getting noticed, make sure to submit your application through our official website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at The Automobile Association
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the AA's insurance products and their pricing structures. Familiarise yourself with the principles of fair value and how they apply to customer outcomes. This will not only show your expertise but also demonstrate your commitment to delivering excellent customer service.
✨Showcase Your Leadership Skills
As a candidate for the Head of Consumer Duty & Product Governance role, it's crucial to highlight your experience in leading Product Management teams. Prepare specific examples of how you've successfully managed cross-functional initiatives and influenced stakeholders in complex environments. This will help the interviewers see your potential as a leader within their organisation.
✨Understand FCA Regulations
Brush up on your knowledge of FCA regulations and the Consumer Duty framework. Be ready to discuss how you've navigated regulatory changes in the past and how you plan to ensure compliance while driving product innovation. This will show that you're not just focused on commercial performance but also on maintaining high standards of governance.
✨Prepare Insightful Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the company's product strategy and governance processes. Ask about their approach to monitoring product performance and how they gather customer insights. This will demonstrate your genuine interest in the role and help you assess if the company aligns with your values.
