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- Tasks: Be the go-to person for customer queries about event signage and housing development signs.
- Company: Join the AA Signs team, known for exceptional customer service.
- Benefits: Enjoy a hybrid working model, 25 days leave, and discounts on AA products.
- Why this job: Make a real difference by helping businesses with their signage needs.
- Qualifications: Strong attention to detail and excellent communication skills are essential.
- Other info: Diverse learning opportunities and a supportive, inclusive culture await you.
The predicted salary is between 24153 - 28983 £ per year.
Company description
Location: Basingstoke
Salary: £24,153
Contract: Full-time, Permanent
Are you passionate about delivering exceptional customer service and have a keen eye for detail? Do you thrive in a role where you can take ownership and work proactively? If so, we’d love to hear from you! We’re looking for a Customer Service Advisor to join our AA Signs team.
This is the job
In this role, you’ll be the first point of contact for email-based customer enquiries (with some phone calls) relating to event signage and housing development signs. You’ll manage your own region – primarily Scotland and the North of England – ensuring queries are handled efficiently and accurately.
Key Responsibilities
- Respond to customer enquiries via email (and occasional phone calls).
- Load enquiries onto our internal system and maintain accurate records.
- Liaise with internal teams and local authorities to share quotes and progress orders.
- Provide excellent B2B customer service (97% of customers are businesses).
- Take ownership of your region while supporting other colleagues.
- Proactively move enquiries forward to ensure timely resolution.
What do I need?
- Strong attention to detail and organisational skills.
- A proactive approach with the drive to keep things moving.
- Excellent communication skills and a customer-first mindset.
- Ability to learn and master a complex role (training provided).
- Flexibility to support other regions when needed.
- Previous experience in customer service or administration is desirable.
Additional information
Why Join The AA?
- A hybrid working model with flexibility built in.
- Inclusive culture with five internal communities supporting diversity.
- 25 days annual leave plus bank holidays + holiday buying scheme.
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends.
- Discounts on AA products including car and home insurance.
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more.
- Diverse learning and development opportunities to support you to progress in your career.
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family.
Apply now and help us keep Britain moving, one vehicle at a time.
AA Signs Regional Coordinator - NonVolume employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AA Signs Regional Coordinator - NonVolume
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your customer service skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace AA Signs Regional Coordinator - NonVolume
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your customer service experience and any relevant skills that match the job description, like attention to detail and proactive communication.
Showcase Your Passion: Let your enthusiasm for delivering exceptional customer service shine through in your application. We want to see that you’re genuinely excited about the opportunity to help customers and take ownership of your region.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This will help us quickly understand your qualifications and how you can contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at The Automobile Association
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor at AA Signs. Familiarise yourself with their services, especially around event signage and housing development signs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves handling customer enquiries primarily via email, practice your written communication skills. Prepare examples of how you've effectively communicated with customers in the past, and be ready to discuss how you would handle different scenarios.
✨Demonstrate Proactivity
The job requires a proactive approach, so think of instances where you've taken the initiative to resolve issues or improve processes. Be prepared to share these examples during the interview to illustrate your ability to keep things moving and take ownership of your responsibilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, how success is measured in the role, or what challenges the team currently faces. This shows your interest in the position and helps you gauge if it’s the right fit for you.
