Food & Beverage Assistants - Park Head Hotel, Bishops Kitchen & El Castillo

Overview

The Auckland Project is at the heart of our sites, including St Peter’s Chapel in Auckland Castle. The experience across our venues is linked to faith and power, inviting conversations about belonging, faith, loss, sacrifice, community, love and creativity. We want guests to explore and discover things about our town, our country and their own lives, and to create memorable and transformative encounters.

Role purpose

We are looking for Food & Beverage Assistants to join the passionate team at The Auckland Project. You will be predominantly based in El Castillo, our Spanish Tapas Restaurant in The Spanish Gallery, or at Bishops Kitchen in the Palace or at The Park Had Hotel; however you may be asked to work in a number of different catering venues across the Project.

This is an exciting opportunity to be at the heart of the Auckland Project. As a member of the team, you will deliver exceptional hospitality, creating unique customer experiences in a happy, creative workplace founded in professionalism and with a strong team ethic. We are looking for people who can channel their passion to consistently exceed customer expectations.

Key Responsibilities

• Working as part of a team in our food & beverage venues and across numerous different sites at The Auckland Project.
• Ensuring exceptionally high standards of service and presentation at all times.
• Taking orders using EPOS till systems.
• Being confident to openly describe dishes to guests in detail including ingredients, cooking methods, wines to compliment, with a genuine interest and knowledge in food and drink.
• Remaining calm whilst under pressure in a busy environment service environment.
• Adhering to good health, safety and access practice, ensuring familiarity and compliance with TAP policies, procedures and guidelines and the health and safety of visitors, staff, volunteers and contractors at all times.
• Knowledge of menus, allergens, and presentation standards.
• Carry out all cleaning duties allocated in accordance with the cleaning schedule.
• Be able to work as part of a team, communicating effectively at all levels and be able to follow company procedures correctly and willingly.
• Maintain a high level of personal hygiene and ensure that correct clean uniform and personal presentation is maintained.
• Ensuring exceptionally high standards of service and presentation at all times.
• Ensure all crockery, cutlery, tools and equipment are thoroughly cleaned and stored in the correct place.
• Ensure all dishes and kitchen equipment are clean, floors mopped, bins emptied and the dishwasher area is cleaned and drained.
• Be able to help out with some basic kitchen prep.
• Above all, it is essential that you can work flexibly across the seven days of the week including weekends, evenings and Bank Holidays and that you have a flexible attitude to supporting our operation and working in different areas of it at short notice.