At a Glance
- Tasks: Welcome guests, assist with luggage, and maintain hotel standards.
- Company: Join the Cornwall Hotel Collection, known for exceptional service and stunning locations.
- Benefits: Enjoy shared tips, staff discounts, and opportunities for growth.
- Other info: Flexible hours, including nights and weekends, with a focus on teamwork.
- Why this job: Be part of a dynamic team in a vibrant hospitality environment.
- Qualifications: Previous hospitality experience preferred; strong communication skills essential.
The predicted salary is between 22000 - 28000 £ per year.
About us
Rooted in local heritage, the Cornwall Hotel Collection is known for exceptional service, award-winning dining, and inspiring locations at the heart of Cornish hospitality. Our collection includes four distinctive hotels: The Alverton, a historic hillside retreat; The Greenbank, set on the enchanting waterfront; The Falmouth, an iconic Victorian landmark; and our newest addition, The Atlantic, offering stunning coastal views. With exciting developments ahead, there’s never been a better time to join us.
We are currently seeking a reliable and flexible candidate to join our team as a Day Porter. This is a varied and hands-on role, supporting the smooth operation of the hotel across both daytime and overnight shifts.
Responsibilities
- Provide a warm, professional welcome to guests and assist with enquiries and requests.
- Set up conference rooms and public areas as required.
- Assist with luggage, guest requests and general porterage duties.
- Prepare public areas and facilities to the highest standard of cleanliness and presentation.
- Support other departments to ensure smooth day-to-day operations.
- Respond calmly and efficiently to any issues or emergencies.
Requirements
- Previous experience in hospitality or customer service is preferred.
- Ability to work both independently and as part of a team.
- Flexible approach to working hours, including nights and weekends.
- Strong communication skills and a professional manner.
- Reliable, proactive and attentive to detail.
- A commitment to delivering exceptional service in every interaction.
- GCSE Maths and English preferred.
Benefits
- 100% shared tips
- Full training
- Opportunities to grow and progress within our four hotels
- Staff discount, including room rates, food and drink, spa treatments and free use of our leisure clubs (gym & swimming pool)
- Company Pension Contributions
- The chance to participate in charity fundraisers and environmental initiatives
- Staff rewards and parties
Please note, we do not offer live in accommodation.
Porter in Newquay employer: The Atlantic Hotel - Housekeeping
The Cornwall Hotel Collection is an exceptional employer, offering a vibrant work culture rooted in local heritage and a commitment to outstanding service. As a Day Porter, you'll enjoy a range of benefits including 100% shared tips, full training, and opportunities for career progression across our four stunning hotels. With a focus on employee well-being and community involvement, this is a rewarding place to grow your career in the heart of Cornish hospitality.
Contact Details:
The Atlantic Hotel - Housekeeping Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Porter in Newquay
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Atlantic Hotel - Housekeeping. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Atlantic Hotel - Housekeeping
Don't be shy about reaching out to The Atlantic Hotel - Housekeeping directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Porter in Newquay
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Atlantic Hotel - Housekeeping and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Atlantic Hotel - Housekeeping
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
