The Athenaeum is an independent, family-owned luxury hotel and residences overlooking Green Park, moments from Buckingham Palace and Londons most prestigious neighbourhoods. Offering a warm, authentic approach to luxury, the hotel combines an Original Local spirit with the feel of a welcoming haven in the heart of the city. With beautifully appointed accommodation, a spa, restaurant and bar, The Athenaeum is a full-service haven where our people deliver genuine care, surprise and delight every day. As part of Sir Richard Sutton Ltd, we offer the opportunity to grow within a family-owned business where individuality is valued and our teams feel supported, trusted and proud of the experience they create together. The Role As a part of the Front of House team, you are at the heart of the operation to ensure that every step in the guest journey is well managed, and we exceed guest expectations. This position is responsible for proactive management of all hotel communications, administrative duties and provision of outstanding guest service. Achieve positive outcomes from Guest queries in a timely and efficient manner Accept and deliver all messages correctly and promptly for both Guests and management Ensure all wake up calls take place at the correct time Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offeri...
