House Manager

The Athenaeum is a private members institution in Liverpool city centre, founded 1797 to ensure the up-to-date provision of newspapers and pamphlets, and to create a library for the use of the merchants and professional men of the city. The House Manager is the lead for all service operations for all the Athenaeums internal F&B service from the day-to-day operations to special member events. Setting and maintaining an exceptionally high standard of food quality customer service and presentation, that consistently exceeds the expectation of our members and visitors. Provide innovation and new product ideas, and promote sales opportunities for F&B, event and function sales. Working with the leadership team create and maintain the Athenaeum as a venue that attracts new members and customers as much for the F&B services as for the full benefits of membership. You will manage, motivate and inspire the service team to deliver a safe and efficient back of house operation. Core Responsibilities · To oversee the hospitality experience delivered to members, guests and event clients within the Club, including: · Setting and maintaining high service standards and procedures. · Line management of all service staff and housekeeping staff. · Promoting and supporting Catering and Bar activities. · Co-ordinating the overall delivery of all events, both internal and external. · Co-ordinating staff rotas to ensure suitable staff cover is always present. · Oversee the housekeeping team and liaising with the Office team to support the successful delivery of all services and maintenance of the building. · The role will include profit and loss accountability and drive revenue enhancement for the hospitality offering. · Work with the Office team to ensure the smooth running of functions and manage the processes and procedures the club has in place for such activities. · Work closely with the Head Chef to promote catering options and actively market all Club functions. · Develop the Club's offering for Members and guests. · You will be an ambassador for the club's food and drink services, and a representative for the Club to members and guests, and a role model of best service for your team members. You will lead for a culture of “exceptionally high service every time for everyone “within your team by role modelling service standards. Ensure and maintain consistent standards of service and presentation within the F&B operation and review progress regularly against feedback to create enjoyable experiences. You will identify and deal with problems constructively to drive a positive outcome. An experienced background in a high-quality hospitality environment and great interpersonal skills and high levels of self-motivation and initiative are essential. You will control the day-to-day running of the F&B service operation, with oversight of the housekeeping. The role of House Manger presents a real opportunity for the right person to manage, promote and develop the Hospitality offering across the membership reporting to the Assistant Club Secretary, within a progressive and friendly environment TPBN1_UKCT