Restaurant & Bar General Manager

Our People

The Sutton Hotel Collection is a family‑owned group, thus by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best‑in‑class benefits for our team.

Overview of Duties

• Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets.
• Conveys the hotel’s image and atmosphere through exemplary attitude, warm and friendly welcome, availability, and frequent presence in the department.
• Effectively oversee and direct the restaurant in a smooth and operational manner.
• Manage all staff members in the agreed standard of food service during shift.
• Guide and lead by example in all areas of restaurant conduct.
• Liaise and cooperate effectively with all other associated members of staff in relation to all aspects of the production and service of food.
• Train and develop employees, ensuring they have the necessary skills to perform their duties.
• Promote the safe use of the restaurant, its equipment and building under the Health and Safety at Work acts, Hygiene and other regulations.
• Respond to any changes in the restaurant as dictated by the needs of the operations and the company.

Main Duties

• Enhances guest satisfaction through professional 5-star service.
• Handles guest comments and complaints, ensuring follow‑up.
• To ensure the agreed standards of food service are adhered to at all times.
• To manage employees ensuring that the correct standards and methods of service are maintained.
• Uses guest feedback to identify training needs for the team, communicates effectively in daily briefings.
• Develops and supports the team spirit and motivation by creating a good working atmosphere.
• Stock control, ordering and ensures that all stock counts are carried out monthly.
• To ensure the restaurant’s operational budgets are strictly adhered to, all costs are controlled and any expenditure approved.
• To create and implement sales promotions and staff incentives, strictly requiring the authorization of the Head of Department.

You will have a friendly and caring personality, be able to keep calm under pressure, be confident, organised and maintain a hands‑on supervisory management approach. You will demonstrate exceptional attention to detail, a guest‑first approach and a real passion for great service delivery. Able to work autonomously or as part of a team, you are motivated, encouraging and inspirational with a passion for supporting, developing and coaching others.

Benefits

• Free Hotel Breaks – From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12‑month period.
• Leisure Passes – We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers).
• Institute of Hospitality – We will pay for your membership, creating avenues for learning, coaching and mentoring.
• Learning and Development – An extensive range of training opportunities is available to facilitate your personal development.
• Health Assured – A confidential service offering CBT therapy, up‑to‑date information, support and advice on a broad range of subjects.
• Subsidised Learning Courses – We encourage your learning and development so would like to contribute to courses you would like us to explore.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, bespoke uniforms, regular on and off‑site social events and celebrations as well as a cycle‑to‑work scheme. At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship. We enable our people, to make the place.