At a Glance
- Tasks: Serve delicious food and drinks while creating memorable experiences for guests.
- Company: Join the Sutton Hotel Collection, a family-owned group with a rich history.
- Benefits: Enjoy free hotel breaks, leisure passes, and extensive training opportunities.
- Other info: Flexible shifts, social events, and a supportive work environment await you.
- Why this job: Be part of a vibrant team in a magical London location.
- Qualifications: Customer service skills and a friendly personality are key; experience is a bonus.
The predicted salary is between 22000 - 26000 £ per year.
Right opposite Green Park. Steps from Buckingham Palace. Where your London stays feel like coming home. Since 1850, this Piccadilly corner has been part club, part residence, now it’s yours. Where celebrities once edited films, where walls turned from club to residence, and the park is just across the road. Here, you’ll find comfort, calm, and a touch of London magic.
Our People
The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family. We recognise how much our people invest in us; in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.
Responsibilities
- Assist in the preparation and service of food and beverages in the restaurant, bar and room service.
- Greet guests warmly, take orders, and ensure prompt and accurate delivery of food and drinks.
- Maintain cleanliness and hygiene standards in dining areas, including clearing tables and resetting them for the next service.
- Provide recommendations on menu items and specials, and accommodate special dietary requests or preferences.
- Collaborate with kitchen and bar staff to ensure smooth service flow and guest satisfaction.
- Handle payments, process transactions accurately, and maintain cash handling procedures.
Requirements
- Previous experience in a food and beverage role preferred but not required; training will be provided.
- Excellent customer service skills with a friendly and outgoing personality.
- Ability to work effectively in a fast-paced environment and remain calm under pressure.
- Strong communication and teamwork skills.
- Flexibility to work shifts including evenings, weekends, and holidays.
- Food safety and hygiene certification is a plus.
Benefits
- Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
- Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
- Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers).
- Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring.
- Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
- Health Assured - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
- Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.
We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, bespoke uniforms, regular on and off-site social events and celebrations as well as a cycle to work scheme. At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people; we celebrate human relationships and kinship. We enable our people to make the place.
Food & Beverage Team Member in London employer: The Athenaeum Hotel
The Sutton Hotel Collection is an exceptional employer located in the heart of London, offering a warm and inclusive work environment where every team member is treated like family. With a strong emphasis on employee growth, we provide extensive training opportunities, generous benefits including free hotel breaks and leisure passes, and a commitment to work-life balance, making it a truly rewarding place to build your career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Team Member in London
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around the Sutton Hotel Collection and soak in the atmosphere. Familiarising yourself with the place will help you feel more confident and show your genuine interest in being part of the team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of some scenarios where you can showcase your friendly personality. Role-play with a mate or even in front of the mirror to nail that warm greeting and smooth order-taking.
✨Tip Number 3
Be ready to chat about teamwork! The Sutton Hotel Collection values collaboration, so come prepared with examples of how you've worked well with others in the past. Whether it’s in a previous job or during a group project, showing you can gel with the team is key.
✨Tip Number 4
Apply through our website! We love seeing applications directly from our site, so don’t hesitate to hit that apply button. It shows you're keen and makes it easier for us to keep track of your application!
We think you need these skills to ace Food & Beverage Team Member in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your friendly and outgoing personality shine through! We want to see the real you, so don’t be afraid to add a personal touch that reflects your character.
Tailor Your Experience:Even if you don't have direct experience in food and beverage, highlight any relevant skills or experiences. Think about customer service roles or teamwork situations where you’ve excelled – we love to see how you can bring those skills to our team!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make sure your passion for the role comes across without any fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at The Athenaeum Hotel
✨Know the Venue
Before your interview, take a moment to familiarise yourself with the Sutton Hotel Collection and its unique charm. Understanding the history and atmosphere of the hotel will help you connect better during the conversation and show your genuine interest in being part of their family.
✨Show Off Your Customer Service Skills
As a Food & Beverage Team Member, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or handled a challenging situation with grace. This will demonstrate your friendly and outgoing personality, which is exactly what they’re looking for.
✨Be Ready for Teamwork Questions
Collaboration is crucial in this role, so expect questions about teamwork. Think of specific instances where you worked effectively with others, especially in fast-paced environments. Highlight how you contributed to a smooth service flow and guest satisfaction, as this aligns perfectly with their expectations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture, training opportunities, or the benefits they offer. This shows that you’re not just interested in the job, but also in growing with the company and being an active part of their community.
