At a Glance
- Tasks: Welcome guests with energy, manage check-ins/outs, and provide information about the hotel and local events.
- Company: Join the historic Athenaeum Hotel, part of the vibrant Chautauqua Institution community.
- Benefits: Earn $17-$19 per hour, flexible schedules, and access to unique cultural programs.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth and community engagement.
- Why this job: Be the face of hospitality and create memorable experiences for guests this summer.
- Qualifications: No experience needed; just bring your enthusiasm and a positive attitude!
The predicted salary is between 17 - 17 £ per hour.
Chautauqua Institution owns and operates the Chautauqua Hotel Company, a historic full-service comprehensive hotel that has 150 rooms for guests. The Athenaeum Hotel houses the Heirloom Restaurant and the Lobby Lounge. The Athenaeum Hotel is open from late April through October for conferences and events. The Hotel is in full operation during the Chautauqua Institution summer season, from late June through late August.
Compensation
Compensation for this position starts at $17.00/Hour and, with demonstrated experience and qualifications, candidates may earn up to $19.00/Hour.
Work Day
- Welcomes each hotel guest with energy and positivity.
- Serves as an “information center” by demonstrating knowledge of Chautauqua Institution and the historic Athenaeum Hotel, including the location of amenities, hours of operation, information on programming, special events, activities, and pricing.
- Check guests in/out of the hotel and/or print gate, theater, or opera tickets for in-house guests.
- Sell hotel rooms and make reservations using established selling procedures and yield management techniques.
- Addresses guest requests and concerns immediately and always with a professional attitude.
- Communicate effectively with management, colleagues, and other departments about guest needs and requests.
- Provides safety and security for the hotel and its guests.
- Follows the hotel key control procedures at all times.
- Operate POS system to complete reservations, purchases, process cash or credit payment, and provide hotel guests with proper sales receipts and change for cash transactions.
- Responsible for cash drawer and daily reconciliation.
- Ensure accurate records of sales transactions and/or refunds in accordance with resort and department policies.
- Demonstrates thorough understanding of hotel equipment used at the front desk.
- Ensures the hotel equipment, such as fax machines, copiers, and the POS system are maintained properly and secured.
- Maintain knowledge of Institution and Hotel policies regarding payment, exchanges, and security practices.
- Use proper telephone etiquette to answer/hold/transfer calls, take complete messages, and make reservations.
- Keep workstation clean and free of debris by performing light housekeeping duties as assigned.
Referral Program
Chautauqua Institution’s Referral Bonus Program is a talent solution to recruit, develop, and retain a diverse workforce that encompasses all the skills and experience necessary to deliver on our goals and objectives. Chautauqua Institution will provide a $500 referral bonus (less taxes) for active employees referring a new candidate who is hired and remains employed for at least 90-days from the first physical date of work. In the case of seasonal positions working less than 6-months, the new candidate must remain actively employed for at least 30-days from the first physical date of work and until the closing date of the season. The closing date of the season is the last Sunday in August.
Schedule
Chautauqua Institution and Chautauqua Hotel Company offer flexible schedules, full and part-time, for seasonal employment during summer operations starting annually each June and concluding in August. Seasonal employment may be available earlier (pre-season) and beyond season (post-season) based on business needs and candidate availability. Schedules typically include evenings, weekends, and/or holidays as a requirement. While you will confirm your final schedule with management at the time of an interview and offer of employment, you should generally anticipate the following schedule options for this position: Schedules are typically eight-hour shifts with a start time that varies between 7:00 a.m. and 3:00 p.m. for a total of 16-40 hours per week. The schedule will be dependent on seasonal hours of business, sales volume, and employee status (full-time/seasonal or part-time/seasonal). Scheduled hours may include evenings, weekends, and holidays based on business needs.
Living on the Grounds
No employer-provided housing is available for this position. Applicants should plan to secure independent housing or reside within a commutable distance.
About Chautauqua Institution
Chautauqua Institution is a not-for-profit global convener of dialogue on the most significant issues of the day through engagement across four pillars of the arts, education, religion, and recreation. The Chautauqua community is located on the shores of Chautauqua Lake in southwestern New York State and comes alive each summer with a unique mix of visual and performing arts, lectures, interfaith worship/programs, and recreational activities. Chautauqua Institution owns and operates Chautauqua Hotel Company, a comprehensive hotel, food & beverage, conferencing, and events organization. There are countless ways that our talent will engage with our mission, vision, and diverse communities, and you are invited to immerse yourself in our programming as a gateway to this experience. Employees will receive a traditional Chautauqua gate pass, free of cost, which provides access to many of our programs at the Amphitheater.
Commitment to IDEA
Chautauqua Institution values Inclusion, Diversity, Equity, and Accessibility (IDEA) as a priority in our strategic plan, 150 Forward. One of our five core values is “The dignity and contributions of all people.” We are committed to creating conditions where everyone can engage as complete and valued participants in the Chautauqua experience. The Institution is an equal opportunity employer committed to equitable and inclusive hiring practices. Applicants and employees will not be discriminated against based on any status protected under federal, state, or local law. We especially welcome applications from those who can demonstrate experience, engagement, and professional expertise in IDEA.
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
Enthusiastic: Shows intense and eager enjoyment and interest.
Functional Expert: Considered a thought leader on a subject.
Team Player: Works well as a member of a group.
Motivations
- Job Security: Inspired to perform well by the knowledge that your job is safe.
- Peer Recognition: Inspired to perform well by the praise of coworkers.
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business.
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.
Education Experience Preferred
This is an entry-level position with no prior experience required.
Licenses & Certifications
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Front Desk Agent (The Athenaeum Hotel)/Seasonal Employment employer: The Athenaeum Hotel
The Athenaeum Hotel is an exceptional employer, offering a warm and authentic work environment that prioritises guest satisfaction and personal development. Located in Greater London, employees benefit from free hotel breaks, wellness programmes, and extensive training opportunities, fostering a culture of individuality and pride in contributions. Join our family-owned luxury hotel and be part of a team that values your unique skills and supports your growth.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Agent (The Athenaeum Hotel)/Seasonal Employment
✨Get in Early: Embrace the Seasonal Rush
In hospitality, seasonal hiring can be a bit of a frenzy, so make sure you’re applying early. Keep an eye on when local businesses like cafés and restaurants ramp up for holiday seasons or summer rushes. We can help you stay ahead by tracking application windows—don’t miss out!
✨Join Local Hospitality Groups
Tap into local hospitality communities online or through social media. Groups on Facebook or platforms like MeetUp can be goldmines for seasonal job opportunities. Engage with these communities—join discussions, share your eagerness, and you could snag a gig before it’s even advertised!
✨Show Your Face: Walk-Ins Matter
In hospitality, nothing beats a good ol' walk-in. Visit local establishments and introduce yourself. Bring along a flashy CV and maybe even drop a line about why you’re keen to work there. Sometimes just chatting with the manager can score you an interview on the spot!
✨Use Seasonal Hiring Platforms
Look for platforms that specialise in seasonal positions in the hospitality sector. Websites dedicated to summer jobs or Festival employment can offer unique roles that align with your interests. Don't forget to apply through our website too—companies like The Athenaeum Hotel are constantly looking for enthusiastic seasonal workers like you!
We think you need these skills to ace Front Desk Agent (The Athenaeum Hotel)/Seasonal Employment
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service game, your customer service skills are your bread and butter. Make sure your CV highlights any relevant experience you have in restaurants, cafés, or similar environments, emphasizing your ability to handle busy situations and provide excellent service.
Seasonal Availability is Key:Since this is a seasonal role, we're looking for candidates who are flexible with their availability. In your cover letter, mention specific times you’re available during the season and any previous seasonal positions you’ve held. This helps us see you as a perfect fit for this temporary gig!
Culinary Knowledge Can Set You Apart:If you have any culinary certifications or training, be sure to feature them prominently in your application. Knowing your way around a kitchen or having food safety certifications could give you an edge over other candidates when applying for a role at The Athenaeum Hotel.
Make It Personal:When applying through our website, use your cover letter to share why you’re passionate about working with The Athenaeum Hotel. Draw on any personal experiences you have in the hospitality scene and how they inspired you to apply for this seasonal role. We love a personal touch!
How to prepare for a job interview at The Athenaeum Hotel
✨Know Your Menu Inside Out
With a seasonal role in hospitality-food-service, it’s super important to familiarise yourself with the menu. Be ready to chat about your favourite dishes, special ingredients, and any dietary considerations people might have. This shows you're passionate and prepared to provide excellent service right from the start!
✨Brush Up on Your Customer Service Skills
In hospitality, customer service can make or break the experience. Think of scenarios where you've gone the extra mile for a guest, or how you've handled challenges with a smile. Prepare a few stories that highlight your ability to connect with customers, solve problems, and create a welcoming atmosphere.
✨Flexibility is Key
Seasonal roles often require us to be flexible with our hours and responsibilities. During the interview, be prepared to discuss your availability and willingness to adapt. Highlighting your ability to jump into different roles, whether it’s serving or kitchen support, can really set you apart.
✨Showcase Your Team Spirit
Hospitality thrives on teamwork, especially in busy seasons. Prepare to share experiences where you collaborated with colleagues to create a seamless experience for guests. If you've got any examples where you helped to lift team morale during busy shifts, mention them! It’s all about showing that you can contribute positively to the work environment.
