At a Glance
- Tasks: Serve delicious food and drinks while creating memorable experiences for guests.
- Company: Join the Sutton Hotel Collection, a family-owned group with a rich history.
- Benefits: Enjoy free hotel breaks, leisure passes, and extensive training opportunities.
- Other info: Flexible shifts, social events, and a supportive work environment await you.
- Why this job: Be part of a vibrant team in a magical London location.
- Qualifications: Customer service skills and a friendly personality are key; experience is a bonus.
The predicted salary is between 22000 - 26000 £ per year.
Right opposite Green Park. Steps from Buckingham Palace. Since 1850, this Piccadilly corner has been part club, part residence, now it’s yours. Where celebrities once edited films, where walls turned from club to residence, and the park is just across the road. Here, you’ll find comfort, calm, and a touch of London magic.
Our People
The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.
Responsibilities
- Assist in the preparation and service of food and beverages in the restaurant, bar and room service.
- Greet guests warmly, take orders, and ensure prompt and accurate delivery of food and drinks.
- Maintain cleanliness and hygiene standards in dining areas, including clearing tables and resetting them for the next service.
- Provide recommendations on menu items and specials, and accommodate special dietary requests or preferences.
- Collaborate with kitchen and bar staff to ensure smooth service flow and guest satisfaction.
- Handle payments, process transactions accurately, and maintain cash handling procedures.
Requirements
- Previous experience in a food and beverage role preferred but not required; training will be provided.
- Excellent customer service skills with a friendly and outgoing personality.
- Ability to work effectively in a fast-paced environment and remain calm under pressure.
- Strong communication and teamwork skills.
- Flexibility to work shifts including evenings, weekends, and holidays.
- Food safety and hygiene certification is a plus.
Benefits
- Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
- Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
- Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers).
- Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring.
- Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
- Health Assured - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
- Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.
- We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, bespoke uniforms, regular on and off-site social events and celebrations as well as a cycle to work scheme.
At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship. We enable our people, to make the place.
Food & Beverage Team Member employer: The Athenaeum Hotel
The Sutton Hotel Collection is an exceptional employer located in the heart of London, offering a warm and inclusive work culture where every team member is treated like family. With a strong emphasis on personal development, employees benefit from extensive training opportunities, generous leave policies, and unique perks such as free hotel breaks and leisure passes, making it a truly rewarding place to grow your career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Team Member
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. Understanding their vibe will help you connect better during the chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Dress to impress! Make sure your outfit is smart and fits the role. A polished appearance shows you care about the opportunity and respect the interviewers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, don’t forget to apply through our website for the best chance!
We think you need these skills to ace Food & Beverage Team Member
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re all about creating a warm atmosphere here at the Sutton Hotel Collection.
Tailor Your Application:Make sure to tailor your application to the Food & Beverage Team Member role. Highlight any relevant experience or skills that match what we're looking for, even if it’s from a different field. We love seeing how your unique background can bring something special to our team!
Keep It Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforwardness, especially when it comes to your experience and skills!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us you’re keen on joining our family at the Sutton Hotel Collection. We can’t wait to hear from you!
How to prepare for a job interview at The Athenaeum Hotel
✨Know the Menu Inside Out
Before your interview, take some time to familiarise yourself with the menu and specials. Being able to discuss dishes confidently will impress the interviewers and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Whether it’s a friendly greeting or handling a tricky situation, sharing these experiences will highlight your suitability for the Food & Beverage Team Member position.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, think of instances where you’ve successfully collaborated with others. Be ready to discuss how you can contribute to a positive team environment at the Sutton Hotel Collection.
✨Be Ready for a Fast-Paced Environment
Expect questions about how you handle pressure and busy situations. Prepare to share strategies you use to stay calm and efficient during peak times, as this will show you’re ready for the hustle and bustle of the restaurant and bar.
