At a Glance
- Tasks: Welcome guests with energy, manage check-ins/outs, and provide information about the hotel and local events.
- Company: Join the historic Athenaeum Hotel, part of the vibrant Chautauqua Institution community.
- Benefits: Earn $17-$19 per hour, flexible schedules, and access to unique cultural programs.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth and community engagement.
- Why this job: Gain valuable experience in hospitality while enjoying a lively summer atmosphere.
- Qualifications: No prior experience needed; just bring your enthusiasm and team spirit!
The predicted salary is between 17 - 17 £ per hour.
Chautauqua Institution owns and operates the Chautauqua Hotel Company, a historic full-service comprehensive hotel that has 150 rooms for guests. The Athenaeum Hotel houses the Heirloom Restaurant and the Lobby Lounge. The Athenaeum Hotel is open from late April through October for conferences and events. The Hotel is in full operation during the Chautauqua Institution summer season, from late June through late August.
Compensation: Compensation for this position starts at $17.00/Hour and, with demonstrated experience and qualifications, candidates may earn up to $19.00/Hour.
Work Responsibilities:
- Welcomes each hotel guest with energy and positivity.
- Serves as an “information center” by demonstrating knowledge of Chautauqua Institution and the historic Athenaeum Hotel, including the location of amenities, hours of operation, information on programming, special events, activities, and pricing.
- Check guests in/out of the hotel and/or print gate, theater, or opera tickets for in-house guests.
- Sell hotel rooms and make reservations using established selling procedures and yield management techniques.
- Addresses guest requests and concerns immediately and always with a professional attitude.
- Communicate effectively with management, colleagues, and other departments about guest needs and requests.
- Provides safety and security for the hotel and its guests. Follows the hotel key control procedures at all times.
- Operate POS system to complete reservations, purchases, process cash or credit payment, and provide hotel guests with proper sales receipts and change for cash transactions.
- Responsible for cash drawer and daily reconciliation.
- Ensure accurate records of sales transactions and/or refunds in accordance with resort and department policies.
- Demonstrates thorough understanding of hotel equipment used at the front desk.
- Maintain knowledge of Institution and Hotel policies regarding payment, exchanges, and security practices.
- Use proper telephone etiquette to answer/hold/transfer calls, take complete messages, and make reservations.
- Keep workstation clean and free of debris by performing light housekeeping duties as assigned.
Schedule: Chautauqua Institution and Chautauqua Hotel Company offer flexible schedules, full and part-time, for seasonal employment during summer operations starting annually each June and concluding in August. Schedules typically include evenings, weekends, and/or holidays as a requirement. Scheduled hours may include evenings, weekends, and holidays based on business needs.
Living Arrangements: No employer-provided housing is available for this position. Applicants should plan to secure independent housing or reside within a commutable distance.
Commitment to IDEA: Chautauqua Institution values Inclusion, Diversity, Equity, and Accessibility (IDEA) as a priority in our strategic plan. The Institution is an equal opportunity employer committed to equitable and inclusive hiring practices. We especially welcome applications from those who can demonstrate experience, engagement, and professional expertise in IDEA.
Education: This is an entry-level position with no prior experience required.
Front Desk Agent (The Athenaeum Hotel)/Seasonal Employment in City of Westminster employer: The Athenaeum Hotel
The Athenaeum Hotel is an exceptional employer, offering a warm and authentic work environment that prioritises guest satisfaction and personal development. Located in Greater London, employees benefit from free hotel breaks, wellness programmes, and extensive training opportunities, fostering a culture of individuality and pride in contributions. Join our family-owned luxury hotel and be part of a team that values your unique skills and supports your growth.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Agent (The Athenaeum Hotel)/Seasonal Employment in City of Westminster
✨Get in Early: Embrace the Seasonal Rush
In hospitality, seasonal hiring can be a bit of a frenzy, so make sure you’re applying early. Keep an eye on when local businesses like cafés and restaurants ramp up for holiday seasons or summer rushes. We can help you stay ahead by tracking application windows—don’t miss out!
✨Join Local Hospitality Groups
Tap into local hospitality communities online or through social media. Groups on Facebook or platforms like MeetUp can be goldmines for seasonal job opportunities. Engage with these communities—join discussions, share your eagerness, and you could snag a gig before it’s even advertised!
✨Show Your Face: Walk-Ins Matter
In hospitality, nothing beats a good ol' walk-in. Visit local establishments and introduce yourself. Bring along a flashy CV and maybe even drop a line about why you’re keen to work there. Sometimes just chatting with the manager can score you an interview on the spot!
✨Use Seasonal Hiring Platforms
Look for platforms that specialise in seasonal positions in the hospitality sector. Websites dedicated to summer jobs or Festival employment can offer unique roles that align with your interests. Don't forget to apply through our website too—companies like The Athenaeum Hotel are constantly looking for enthusiastic seasonal workers like you!
We think you need these skills to ace Front Desk Agent (The Athenaeum Hotel)/Seasonal Employment in City of Westminster
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service game, your customer service skills are your bread and butter. Make sure your CV highlights any relevant experience you have in restaurants, cafés, or similar environments, emphasizing your ability to handle busy situations and provide excellent service.
Seasonal Availability is Key:Since this is a seasonal role, we're looking for candidates who are flexible with their availability. In your cover letter, mention specific times you’re available during the season and any previous seasonal positions you’ve held. This helps us see you as a perfect fit for this temporary gig!
Culinary Knowledge Can Set You Apart:If you have any culinary certifications or training, be sure to feature them prominently in your application. Knowing your way around a kitchen or having food safety certifications could give you an edge over other candidates when applying for a role at The Athenaeum Hotel.
Make It Personal:When applying through our website, use your cover letter to share why you’re passionate about working with The Athenaeum Hotel. Draw on any personal experiences you have in the hospitality scene and how they inspired you to apply for this seasonal role. We love a personal touch!
How to prepare for a job interview at The Athenaeum Hotel
✨Know Your Menu Inside Out
With a seasonal role in hospitality-food-service, it’s super important to familiarise yourself with the menu. Be ready to chat about your favourite dishes, special ingredients, and any dietary considerations people might have. This shows you're passionate and prepared to provide excellent service right from the start!
✨Brush Up on Your Customer Service Skills
In hospitality, customer service can make or break the experience. Think of scenarios where you've gone the extra mile for a guest, or how you've handled challenges with a smile. Prepare a few stories that highlight your ability to connect with customers, solve problems, and create a welcoming atmosphere.
✨Flexibility is Key
Seasonal roles often require us to be flexible with our hours and responsibilities. During the interview, be prepared to discuss your availability and willingness to adapt. Highlighting your ability to jump into different roles, whether it’s serving or kitchen support, can really set you apart.
✨Showcase Your Team Spirit
Hospitality thrives on teamwork, especially in busy seasons. Prepare to share experiences where you collaborated with colleagues to create a seamless experience for guests. If you've got any examples where you helped to lift team morale during busy shifts, mention them! It’s all about showing that you can contribute positively to the work environment.
