At a Glance
- Tasks: Create unforgettable experiences for guests at a unique wild animal park.
- Company: Join the Port Lympne Hotel & Reserve family, a leader in conservation and hospitality.
- Benefits: Enjoy flexible hours, competitive pay, and amazing perks like free park entry and discounts.
- Other info: Comprehensive training provided and opportunities for career growth in a dynamic setting.
- Why this job: Work in a vibrant environment surrounded by wildlife and passionate team members.
- Qualifications: Confident, social individuals with a valid driving license; hospitality experience is a plus.
The predicted salary is between 22400 - 25000 £ per year.
Permanent and Seasonal, Flexible Hour Positions Available.
Are you wild about creating memorable experiences? Do you want to work in a place where you can hear calls from troops of howler monkeys, or the roars from a pride of lions? At Port Lympne Hotel & Reserve, we are currently seeking Guest Relations Hosts to join our team on either a permanent or seasonal basis.
As a Guest Relations Host, you will look after our guests from the moment they arrive until the moment they return home. You will create lasting memories for our day visitors, as well as guests staying overnight in our unique and luxurious accommodation. You will be responsible for welcoming our guests, checking them in and out, as well as transporting guests and their luggage to their accommodation areas in a variety of vehicles, including golf buggies and safari land rovers. The successful candidates will play a key role in delivering our guests with a seamless and exceptional level of service.
Who we are looking for:
We are looking for confident and social individuals who take pride in providing great customer service. The successful candidates will strive to delight and exceed all customer expectations, providing guests with a totally unforgettable customer service experience. A full valid driving license is required, and previous experience in hospitality is preferable; however, full training will also be provided.
Permanent and seasonal contracts available. Seasonal contracts will run through to the 3 January 2027. Rate of pay is £10.85 for under 21-year-olds and £12.71 for over 21-year-olds. We are offering flexible hour positions, where working hours may vary depending on business needs. Working hours can range between the hours of 08:00-22:00, and will include weekdays, weekends, and bank holidays. A reliable mode of transport is recommended due to our remote location of the park. All applicants must have the right to work in the UK and hold a valid UK driving license.
The location:
Port Lympne Hotel & Reserve is a world-renowned wild animal park set within 600 acres of Kentish savannah. The Reserve is home to some of the world’s most rare and endangered animals and offers luxury short breaks accommodation, free roaming animal safaris, once-in-a-lifetime animal encounters and exquisite dining experiences. Most importantly, every one of our employees is part of real conservation in action and their efforts have contributed to animals such as black rhino and western lowland gorillas being returned to their natural habitats in collaboration with our partners at The Aspinall Foundation.
Why you should join us:
We’re on a mission to create memorable experiences that matter, and our Core Values ‘One Team’, ‘Customer’ and ‘Pride’ are what drive us each day to become part of something extraordinary. As well as walking to work surrounded by the calls of Howler monkeys and the roars from our pride of Lions, you will join a supportive team who are passionate about their place of work. Be part of the Port Lympne and Howletts family and join our pride.
You can also expect a host of other roarsome benefits including:
- Comprehensive training and development opportunities, including workshops and e-learning.
- Enhanced Sickness, Maternity and Paternity Policies.
- Unlimited free entry for you and a person of your choice into both of our parks as well as friends and family tickets.
- Exceptional discounts on food, retail and accommodation at our parks.
- Numerous retail discounts and access to a 24-hour counselling line through our Healthy Extras Scheme.
- Company Pension.
- And many more length or service-related rewards and benefits.
To apply:
If you want to work in an exciting and unique environment where no two days are the same, email your C.V. and covering letter.
Guest Relations Hosts in Folkestone employer: The Aspinall Foundation
At Port Lympne Hotel & Reserve, we pride ourselves on being an exceptional employer that offers a unique work environment surrounded by nature and wildlife. Our team members enjoy comprehensive training and development opportunities, flexible working hours, and a supportive culture that values teamwork and customer service excellence. With benefits like unlimited free entry to our parks, discounts on food and accommodation, and a commitment to employee well-being, joining us means becoming part of a passionate family dedicated to creating unforgettable experiences for our guests while contributing to real conservation efforts.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Hosts in Folkestone
✨Get in Early: Embrace the Seasonal Rush
In hospitality, seasonal hiring can be a bit of a frenzy, so make sure you’re applying early. Keep an eye on when local businesses like cafés and restaurants ramp up for holiday seasons or summer rushes. We can help you stay ahead by tracking application windows—don’t miss out!
✨Join Local Hospitality Groups
Tap into local hospitality communities online or through social media. Groups on Facebook or platforms like MeetUp can be goldmines for seasonal job opportunities. Engage with these communities—join discussions, share your eagerness, and you could snag a gig before it’s even advertised!
✨Show Your Face: Walk-Ins Matter
In hospitality, nothing beats a good ol' walk-in. Visit local establishments and introduce yourself. Bring along a flashy CV and maybe even drop a line about why you’re keen to work there. Sometimes just chatting with the manager can score you an interview on the spot!
✨Use Seasonal Hiring Platforms
Look for platforms that specialise in seasonal positions in the hospitality sector. Websites dedicated to summer jobs or Festival employment can offer unique roles that align with your interests. Don't forget to apply through our website too—companies like The Aspinall Foundation are constantly looking for enthusiastic seasonal workers like you!
We think you need these skills to ace Guest Relations Hosts in Folkestone
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service game, your customer service skills are your bread and butter. Make sure your CV highlights any relevant experience you have in restaurants, cafés, or similar environments, emphasizing your ability to handle busy situations and provide excellent service.
Seasonal Availability is Key:Since this is a seasonal role, we're looking for candidates who are flexible with their availability. In your cover letter, mention specific times you’re available during the season and any previous seasonal positions you’ve held. This helps us see you as a perfect fit for this temporary gig!
Culinary Knowledge Can Set You Apart:If you have any culinary certifications or training, be sure to feature them prominently in your application. Knowing your way around a kitchen or having food safety certifications could give you an edge over other candidates when applying for a role at The Aspinall Foundation.
Make It Personal:When applying through our website, use your cover letter to share why you’re passionate about working with The Aspinall Foundation. Draw on any personal experiences you have in the hospitality scene and how they inspired you to apply for this seasonal role. We love a personal touch!
How to prepare for a job interview at The Aspinall Foundation
✨Know Your Menu Inside Out
With a seasonal role in hospitality-food-service, it’s super important to familiarise yourself with the menu. Be ready to chat about your favourite dishes, special ingredients, and any dietary considerations people might have. This shows you're passionate and prepared to provide excellent service right from the start!
✨Brush Up on Your Customer Service Skills
In hospitality, customer service can make or break the experience. Think of scenarios where you've gone the extra mile for a guest, or how you've handled challenges with a smile. Prepare a few stories that highlight your ability to connect with customers, solve problems, and create a welcoming atmosphere.
✨Flexibility is Key
Seasonal roles often require us to be flexible with our hours and responsibilities. During the interview, be prepared to discuss your availability and willingness to adapt. Highlighting your ability to jump into different roles, whether it’s serving or kitchen support, can really set you apart.
✨Showcase Your Team Spirit
Hospitality thrives on teamwork, especially in busy seasons. Prepare to share experiences where you collaborated with colleagues to create a seamless experience for guests. If you've got any examples where you helped to lift team morale during busy shifts, mention them! It’s all about showing that you can contribute positively to the work environment.
