At a Glance
- Tasks: Support daily operations and lead a dynamic team in a vibrant hospitality environment.
- Company: Join Citadines, a trusted brand in the global hospitality industry.
- Benefits: 30 days annual leave, training opportunities, and staff discounts across Europe.
- Other info: Diverse and inclusive workplace with genuine career growth opportunities.
- Why this job: Make a real impact on guest experiences while developing your career in hospitality.
- Qualifications: 3 years of leadership experience in hospitality and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Citadines City Centre Liverpool is seeking a confident and experienced Assistant Residence Manager to become part of our Team. In this key role you will be supporting the management team with the smooth running of the day to day operations.
An Assistant Residence Manager will be responsible for:
- Living the Citadines brand, motivating and leading the team
- Ensuring compliance in key focus areas (service standards, financial, property maintenance)
- Support and actively contribute towards guest feedback management
- Working with key stakeholders in the business (Revenue, Sales, Finance, HR, Reservations) with the aim of the property achieving occupancy, desired rate, service standards and financial compliance
- Encouraging innovation and enhancing the guest experience amongst the team
- Leading your team in operations, getting involved in all areas of the business, including Front Office, Maintenance, Housekeeping and Food & Beverage
To be successful in the role of Assistant Residence Manager, we require:
- Hospitality Management background is desired
- Experience of a minimum of 3 years as HOD necessary
- Effective communication and leadership skills
- Knowledge of Property Management Systems
Here at Citadines, we promote an Enterprising and Winning Mindset. Previous experience in a similar role is essential; however, we are looking for candidates who have the right attitude to learn, good problem-solving skills and the ability to apply these to the job role.
Working with us provides the following benefits to you:
- Genuine career opportunities within our business
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
- 30 days annual leave a year (including bank holidays)
- A PERKBOX subscription with benefits, retail discounts and savings available from your first day
- Employee Assistance Programme
- Once you pass your probation, a special staff rate when staying in our European properties
- (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging
About Us: Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
Assistant Residence Manager in Liverpool employer: The Ascott Limited
Citadines South Kensington is an exceptional employer that prioritises the professional and personal development of its team members. With a strong focus on creating a positive work environment, employees benefit from valuable training opportunities, a travel allowance, and a range of employee recognition initiatives. Located in one of London's most vibrant areas, the company fosters a culture of diversity and inclusion, ensuring that every team member can thrive and contribute to delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Residence Manager in Liverpool
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Ascott Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Ascott Limited
Don't be shy about reaching out to The Ascott Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Residence Manager in Liverpool
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Ascott Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Ascott Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
