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- Tasks: Provide top-notch customer support and assist with product inquiries.
- Company: Join The Ascentis Group, a leader in dyslexia learning solutions.
- Benefits: Enjoy a competitive salary, generous leave, and a supportive team.
- Other info: Flexible part-time role with a friendly work environment.
- Why this job: Make a difference by helping customers navigate their learning solutions.
- Qualifications: Strong communication skills and ICT proficiency required.
The predicted salary is between 13880 - 13880 £ per year.
The Ascentis Group in Lancaster is seeking a Customer Support Advisor for a permanent part-time role. The successful candidate will provide outstanding customer service in International Dyslexia Learning Solutions, assisting customers with inquiries and ensuring product license renewals.
Candidates should have excellent communication skills, be motivated, and proficient in ICT applications.
The position offers a competitive salary starting at £13,880 with various impressive benefits including generous annual leave and a supportive work environment.
Part-Time Customer Support & Retention Advisor employer: The Ascentis Group
Contact Detail:
The Ascentis Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Customer Support & Retention Advisor
✨Tip Number 1
Make sure you research The Ascentis Group and their values. Knowing what they stand for will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer support, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Part-Time Customer Support & Retention Advisor
Some tips for your application 🫡
Show Your Passion for Customer Support: When writing your application, let us see your enthusiasm for helping customers. Share any relevant experiences where you’ve gone above and beyond to assist someone, especially in a support role.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills mentioned in the job description. We want to see how your communication skills and ICT proficiency make you the perfect fit for our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’d be a great addition to our customer support team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Ascentis Group
✨Know Your Stuff
Before the interview, make sure you understand the products and services offered by The Ascentis Group, especially in International Dyslexia Learning Solutions. Familiarise yourself with common customer inquiries and think about how you would handle them.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to prepare a few examples of how you've successfully resolved customer issues in the past.
✨Demonstrate Your Motivation
Be ready to explain why you're interested in this part-time position and how it fits into your career goals. Employers love to see candidates who are genuinely motivated and enthusiastic about the role.
✨Get Tech-Savvy
Brush up on your ICT skills before the interview. Be prepared to discuss any relevant software or tools you've used in previous roles, as well as how comfortable you are with technology in general.