At a Glance
- Tasks: Deliver outstanding customer service and handle inquiries with a friendly approach.
- Company: Join The Ascentis Group, a supportive team in Lancaster.
- Benefits: Flexible hours, part-time role, and a chance to grow your skills.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Make a difference by helping customers and building lasting relationships.
- Qualifications: Strong communication and ICT skills are a must.
The predicted salary is between 27600 - 27600 £ per year.
The Ascentis Group is seeking a Customer Service Advisor at our Head Office in Lancaster.
This part-time role offers 21 hours per week with a fixed pattern between 8.00am–5.00pm and potential flexible working options.
You will deliver outstanding customer service across the customer journey, handling inquiries, renewing licenses, and building relationships with customers to support retention and growth.
Strong communication and ICT skills are essential.
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Part-Time Customer Service Advisor — Flexible Hours employer: The Ascentis Group
Ascentis is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and professional growth. With generous benefits such as 25 days of annual leave, flexible working options, and tailored development opportunities, employees are empowered to thrive in their roles while contributing to meaningful educational initiatives. Located in Lancaster, the company fosters a collaborative environment where diverse talents come together to make a significant impact in the education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Service Advisor — Flexible Hours
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The Ascentis Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The Ascentis Group and let us see your personality shine through!
We think you need these skills to ace Part-Time Customer Service Advisor — Flexible Hours
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The Ascentis Group.
Get Familiar with Our Brand:Before applying, take some time to learn about The Ascentis Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The Ascentis Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The Ascentis Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The Ascentis Group will surely appreciate.
