At a Glance
- Tasks: Provide top-notch customer support and assist with product inquiries.
- Company: Join The Ascentis Group, a leader in dyslexia learning solutions.
- Benefits: Enjoy a competitive salary, generous leave, and a supportive team.
- Other info: Flexible part-time role with a friendly work environment.
- Why this job: Make a difference by helping customers navigate their learning solutions.
- Qualifications: Strong communication skills and ICT proficiency are essential.
The predicted salary is between 13880 - 13880 £ per year.
The Ascentis Group in Lancaster is seeking a Customer Support Advisor for a permanent part-time role. The successful candidate will provide outstanding customer service in International Dyslexia Learning Solutions, assisting customers with inquiries and ensuring product license renewals.
Candidates should have excellent communication skills, be motivated, and proficient in ICT applications.
The position offers a competitive salary starting at £13,880 with various impressive benefits including generous annual leave and a supportive work environment.
Part-Time Customer Support & Retention Advisor in Lancaster employer: The Ascentis Group
The Ascentis Group is an exceptional employer located in Lancaster, offering a supportive work environment that prioritises employee well-being and development. With a focus on outstanding customer service in International Dyslexia Learning Solutions, employees benefit from generous annual leave, competitive salaries, and opportunities for personal growth within a collaborative team. Join us to make a meaningful impact while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Support & Retention Advisor in Lancaster
✨Tip Number 1
Make sure to research The Ascentis Group and their values. Knowing what they stand for will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer support, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insights about the company culture and tips for the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Part-Time Customer Support & Retention Advisor in Lancaster
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal anecdote can make your application stand out.
Tailor Your Application:Make sure to customise your application for the Customer Support & Retention Advisor role. Highlight your relevant experience and skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at The Ascentis Group
✨Know Your Stuff
Before the interview, make sure you understand the products and services offered by The Ascentis Group, especially in International Dyslexia Learning Solutions. Familiarise yourself with common customer inquiries and think about how you would handle them.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to prepare a few examples of how you've successfully resolved customer issues in the past.
✨Be Tech-Savvy
Brush up on your ICT skills before the interview. Be ready to discuss any relevant software or tools you’ve used in previous roles, as well as how you can leverage technology to enhance customer support.
✨Demonstrate Your Motivation
Express your enthusiasm for the role and the company during the interview. Share why you’re passionate about helping customers and how you see yourself contributing to the supportive work environment at The Ascentis Group.
