At a Glance
- Tasks: Provide exceptional customer service and support to clients throughout their journey.
- Company: Join a supportive team at International Dyslexia Learning Solutions in Lancaster.
- Benefits: Enjoy 25 days leave, flexible hours, and a vibrant office environment.
- Other info: Great career growth opportunities and a fun workplace with cool facilities.
- Why this job: Make a real difference by helping customers while developing your skills.
- Qualifications: Strong communication skills and a positive, can-do attitude are essential.
The predicted salary is between 13880 - 13880 £ per year.
Starting Salary: £13,880 (based on full-time equivalent of £23,133 per annum)
Job Type: Permanent, Part-Time
Working pattern: 21 hours per week in our Head Office in Lancaster. Hours for this role may be worked between 8.00am – 5.00pm and flexible working patterns and options will be considered.
We are looking for an enthusiastic individual with excellent communication skills to provide outstanding customer service. In your role as Customer Support Advisor, you will be working within International Dyslexia Learning Solutions for Ascentis and will provide exceptional customer service throughout the customer journey. Undertaking various types of activity to make positive contact with all customers supporting them with their questions and queries.
In order to succeed as a Customer Support Advisor you will:
- Provide exceptional customer service to ensure the renewal of product licences in order to hit the customer retention target.
- Maintain and build relationships with existing customers.
- Provide ongoing advice and guidance to our customers on products and services with a view to increasing provision across the current customer base.
- Deal with incoming enquiries and coordinate client meetings as requested.
- Ability to organise and prioritise.
Are you:
- Able to achieve agreed targets and to work to deadlines.
- Excellent at verbal and written communication skills.
- Motivated, flexible and willing to go the extra mile.
- Competent in the application and operation of ICT, for database operations, Outlook, Excel & Word.
- Positive with a ‘can-do’ attitude.
Further information
Closing date: Friday, 8 May 2026
If you have any questions or would like to discuss this opportunity further, please contact Rozanne Brayshaw, IDL Customer Experience Manager at rozanne.brayshaw@idlsgroup.com.
We reserve the right to close the job vacancy early if we find an appointable candidate or receive a high volume of applicants. This job does not meet the eligibility requirements to qualify for visa sponsorship.
We are an equal opportunities employer, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Benefits:
- 25 days annual leave plus 8 public holidays, birthday day off, closure days gifted during the Christmas period, increased annual leave with long service and an Annual Leave Purchase Scheme (up to a maximum of 43 days)
- Competitive pension benefits, including a salary sacrifice scheme
- Access to Informal Flexibility, allowing you to flex your working times and location where viable
- Incremental service benefits as a family-friendly employer, including enhanced Maternity, Neonatal, Paternity, Shared Parental, Adoption Leave and Pay, Sick Pay, Life Insurance, and Paid Compassionate Leave
- Access to state-of-the-art office and break facilities, such as bean‑to‑cup coffee machine, vending machine, pool table, Xbox, outdoor seating, dressing room (with access to hair dryers, straighteners, airers, shower facilities), Harry Potter reading room, employee library and more
- Free parking, locked bike storage shed
- Access to car electric charging points (charges payable by employee)
- Tailored learning and development opportunities
- Cycle to Work Scheme
- Home and Tech Scheme
- Discounted gym membership at 3-1-5 Health Club
- 24‑hour employee helpline and a proactive focus on wellbeing
- Aviva DigiCare+ health app with access to virtual GP appointments, annual health check and more
- Reward and recognition scheme, regular team building and communication activities
Customer Support Advisor (Part-Time) in Lancaster employer: The Ascentis Group
Ascentis is an exceptional employer that prioritises employee wellbeing and development, offering a supportive work culture in its Lancaster Head Office. With flexible working options, competitive benefits including generous annual leave, and tailored learning opportunities, employees are encouraged to thrive both personally and professionally. The vibrant office environment, complete with modern facilities and a focus on team building, makes it an ideal place for those seeking meaningful and rewarding employment as a Customer Support Advisor.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor (Part-Time) in Lancaster
✨Tip Number 1
Get to know the company! Research Ascentis and their mission in International Dyslexia Learning Solutions. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing exceptional customer service, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend relevant events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Support Advisor (Part-Time) in Lancaster
Some tips for your application 🫡
Show Your Enthusiasm:We want to see your passion for customer service shine through in your application. Make sure to highlight any relevant experience and how it aligns with our mission at StudySmarter.
Tailor Your Application:Take a moment to customise your CV and cover letter for the Customer Support Advisor role. Use keywords from the job description to demonstrate that you understand what we're looking for.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication skills are evident right from the start!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at The Ascentis Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Support Advisor and the specific needs of the company. Familiarise yourself with their products and services, especially those related to International Dyslexia Learning Solutions. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer queries in the past. This will demonstrate your ability to provide outstanding customer service and build relationships.
✨Be Ready to Discuss Flexibility
The job offers flexible working patterns, so be prepared to discuss your availability and how you can adapt to different schedules. Highlight any previous experiences where you’ve successfully managed your time or adapted to changing circumstances, as this will show you're a motivated and flexible candidate.
✨Bring a Positive Attitude
A 'can-do' attitude is essential for this role. During the interview, convey your enthusiasm for helping customers and your willingness to go the extra mile. Share stories that reflect your positive approach to challenges, as this will resonate well with the interviewers.
