Customer Service Advisor (Part time 21 hours)

Starting Salary: £13,879.80 (based on full-time equivalent of £23,133 per annum)

Job Type: Permanent, Part-Time

Working pattern: 21 hours per week in our Head Office in Lancaster. Hours for this role may be worked between 8.00am – 5.00pm and flexible working patterns and options will be considered.

We are looking for an enthusiastic individual with excellent communication skills to provide outstanding customer service. In your role as Customer Service Advisor, you will be working within International Dyslexia Learning Solutions for Ascentis and will provide exceptional customer service throughout the customer journey. Undertaking various types of activity to make positive contact with all customers supporting them with their questions and queries.

In order to succeed as a Customer Service Advisor you will:

• Provide exceptional customer service to ensure the renewal of product licences in order to hit the customer retention target.
• Maintain and build relationships with existing customers.
• Provide ongoing advice and guidance to our customers on products and services with a view to increasing provision across the current customer base.
• Deal with incoming enquiries and coordinate client meetings as requested.
• Ability to organise and prioritise.
• Able to achieve agreed targets and to work to deadlines.
• Excellent at verbal and written communication skills.
• Motivated, flexible and willing to go the extra mile.
• Competent in the application and operation of ICT, for database operations, Outlook, Excel & Word.
• Positive with a ‘can-do’ attitude.

Further information:

Closing date: Sunday, 2 August 2026

This job does not meet the eligibility requirements to qualify for visa sponsorship.

Benefits:

• 25 days annual leave plus 8 public holidays, birthday day off, closure days gifted during the Christmas period, increased annual leave with long service and an Annual Leave Purchase Scheme (up to a maximum of 43 days).
• Competitive pension benefits, including a salary sacrifice scheme.
• Access to Informal Flexibility, allowing you to flex your working times and location where viable.
• Incremental service benefits as a family-friendly employer, including enhanced Maternity, Neonatal, Paternity, Shared Parental, Adoption Leave and Pay, Sick Pay, Life Insurance, and Paid Compassionate Leave.
• Access to state‑of‑the‑art office and break facilities, such as bean‑to‑cup coffee machine, vending machine, pool table, Xbox, outdoor seating, dressing room (with access to hair dryers, straighteners, airers, shower facilities), Harry Potter reading room, employee library and more.
• Free parking, locked bike storage shed.
• Access to car electric charging points (charges payable by employee).
• Tailored learning and development opportunities.
• Cycle to Work Scheme.
• Home and Tech Scheme.
• Discounted gym membership at 3‑1‑5 Health Club.
• 24‑hour employee helpline and a proactive focus on wellbeing.
• Aviva DigiCare+ health app with access to virtual GP appointments, annual health check and more.
• Reward and recognition scheme, regular team building and communication activities.

We are an equal opportunities employer, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.