The Ascentis Group is seeking a Customer Service Advisor to join our Customer Experience Team in the UK. You will act as a first point of contact, handling inquiries across phone, email, web chat and online forms, ensuring timely, professional support and outcomes.
Based in Lancaster with 35 hours per week and a hybrid pattern (home on Fridays), you will develop product and system knowledge, assist with CRM updates, and contribute to customer communications and resources while driving continuous
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Customer Experience Advisor — Hybrid (Office/Remote) employer: The Ascentis Group
Ascentis is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and professional growth. With generous benefits such as 25 days of annual leave, flexible working options, and tailored development opportunities, employees are empowered to thrive in their roles while contributing to meaningful educational initiatives. Located in Lancaster, the company fosters a collaborative environment where diverse talents come together to make a significant impact in the education sector.
