Events & Hospitality Manager

Purpose of Role: Lead day-to-day delivery of the venue’s bar, events and hospitality operations, overseeing front-of-house and bar activity; managing staff, budgets and stock; building partner relationships; and using performance data to improve service, increase non-ticket income and encourage repeat visits. Maintain a strong commercial focus by maximising income through strategic stock and margin management, product and pricing development, and acting as the primary contact for hospitality for development, fundraising and corporate hires. Act as one of the venue’s primary Duty Managers, ensuring the safe, efficient and customer-focused delivery of performances and events, including shift operations, staff supervision, health and safety, and on-the-day decision-making.

Key Responsibilities

• Strategy and Planning: Work with Head of Operations & Theatre Manager to develop and implement an events and hospitality strategy aligned with the organisation’s programme and objectives. Alongside the Theatre Manager agree commercial targets, KPIs, and seasonal plans for events, private hires, and hospitality packages.
• Programme Development: Work with Development and Fundraising to manage a diverse range of ticketed and non-ticketed events, private hires, and community activities. Create new hospitality packages to broaden revenue streams.
• Commercial Management: Manage all bar stock ordering for the Theatre performances and events. Work with the Theatre Manager to produce forecasts and monthly stock-check reports. Identify and deliver revenue-growth opportunities across bar sales, catering, venue hire, and sponsorship.
• Operational Leadership: Oversee delivery across front-of-house, bars, and event production riders. Set standards, processes, and service models to ensure consistent, high-quality customer experiences.
• Duty Management & Venue Operations: Act as one of the Duty Managers for performances and events, holding responsibility for venue operations, safety, crowd management, and customer experience during duty shifts.
• People Management & Development: With the Theatre Manager, Co-line manage Casual Duty Managers, Casual Supervisors across all performances and events. Lead recruitment, training, performance reviews, succession planning, and the design of training pathways and rostering models.
• Partnerships & Sales: Build and manage relationships with external partners, corporate clients, caterers, and suppliers. Lead sales activity for private hires and corporate events and negotiate contracts and commercial terms in collaboration with the Head of Operations & Theatre Manager.
• Audience Insight & Data: Use customer feedback, sales data, and market research to shape offers, pricing, and marketing. Produce regular insight reports and recommend data-driven improvements.
• Marketing & Customer Experience: Work closely with Marketing to package and promote hospitality offers. Lead on guest-journey design, accessibility, and audience-welcome standards.
• Safeguarding & Compliance: Hold lead responsibility for safeguarding in events and hospitality contexts. Ensure compliance with licensing, health & safety, food hygiene, and all regulatory requirements.
• Continuous Improvement: Lead initiatives to improve operational efficiency, sustainability, and cost control across hospitality and events functions.

Role Profile

Qualifications:

• Essential: Relevant hospitality, events, or business qualification, or equivalent experience.
• Desirable: Professional qualifications in food safety, licensing, or safeguarding.

Experience: Proven track record managing hospitality and events operations with commercial accountability (P&L, budgets, targets). Operational delivery of theatre and concert events, plus hospitality products, private hire sales, and corporate events. People management experience including recruitment, training, and performance management. Data driven commerciality: use customer insight and sales data to shape offers and pricing. Experience with volunteers or casual workforces (desirable).

Skills & Knowledge: Strong commercial acumen and financial literacy. Excellent leadership and people-development skills. Advanced planning and project-management skills. Confident negotiator and relationship builder. Competent with CRM, ticketing, EPOS, and data-analysis tools. Knowledge of licensing, health & safety, and food-hygiene regulations. Strong written and verbal communication skills.

Behaviours & Attributes: Customer-first mindset and strong attention to detail. Strategic thinker able to translate insight into operational change. Resilient, decisive, and comfortable in fast-paced live-event environments. Collaborative and influential across departments and with external partners. Committed to inclusion, accessibility, and safeguarding.

Terms and conditions:

• Salary range: £29,000 to £31,500 per annum
• Hours of Work: An average of 35 hours per week excluding an unpaid lunchbreak.
• Holiday entitlement: 25 days plus statutory bank holidays.
• Pension: The Theatre offers an auto-enrolment pension scheme.

Please send CV’s and a short covering letter by an email via the button below. If you have any questions about the role please contact: pete@artstheatre.co.uk Closing date for application is 5pm on Tuesday 28th April 2026. Interviews will be held week commencing Monday 4th May 2026.