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- Tasks: Deliver exceptional service and manage a vibrant team in a dynamic Members Lounge.
- Company: Exclusive Private Members Club renowned for hospitality and arts.
- Benefits: 28 holidays, food discounts, career development, and employee assistance.
- Other info: Exciting opportunities for career growth and learning from industry leaders.
- Why this job: Join a creative environment and enhance your hospitality skills while making lasting connections.
- Qualifications: Experience in hospitality management and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Founded for its history within the Arts and reputation for delivering exquisite hospitality, this exclusive Private Members Club is now seeking an exceptional Members Lounge Assistant Manager to work within our Food and Beverage Service Team. The Members Lounge is set across one floor within the Club and provides outstanding service to our members within a slightly more relaxed and casual setting. The team is encouraged to build relationships with members and we are very proud that many consider the Members Lounge a home from home.
Our new Assistant Manager must have a positive and engaging personality and be as adaptable as our floor is diverse! The Members’ Lounge is not only a restaurant, but also an events venue, private dining rooms, meetings space, relaxing lounge, and late night cocktail bar. It also exhibits permanent and temporary art collections alongside showcasing the most current musicians and DJs enabling their sound to create the best London social setting around Mayfair.
This is an exciting career opportunity for candidates with a few years experience in a similar role, looking for a new challenge which will allow them to broaden their knowledge and develop their managerial skills.
Assistant Manager responsibilities:- Provide a personable and memorable experience for our Members on arrival and throughout their stay within this exclusive setting.
- Plan and maintain high levels of food and beverage standards, assist servers and hosts on the floor during peak periods and supervise the Lounge and Events Dining Space.
- Complete opening and closing duties to ensure compliance and quality assurance of standards are maintained.
- Lead and nurture a dedicated team of food and beverage team members whilst delivering a first class service culture.
- Assist the General Manager in hiring, training, scheduling, evaluating, and motivating.
- Liaise and support our food and beverage restaurants and Club operations to maximise efficiency of resources during the day and evening.
- Anticipate floor service needs and provide a personalised approach to resolve any Member requests.
- Solve any issues/problems quickly and calmly using logic and initiative.
- Demonstrate a passion for quality of service and engage with Reception and Guest Relations to ensure all enquiries are managed promptly.
- Escort our Members and their guests during private events, provide detailed information about current exhibitions in the Members Lounge and forthcoming events throughout the Club.
We are looking for an outgoing individual with great personality and charisma, passionate about managing and delivering a first class service within an upscale operation.
Other skills that will need to be demonstrated include:- Drive to develop and progress within a career in the hospitality industry
- Passion to deliver and drive high standards of customer service
- Hands on managerial approach
- Ability to work calmly under pressure
- Positive personality
- Confident, professional and welcoming personality with a can do attitude
- Outstanding attention to detail
- Excellent interpersonal skills
- Ability to inspire, train and lead a large team
- Proficient in English language
- Exceptional presentation
- 28 Holidays including Bank & Public Holidays, per holiday year
- Discounts on Food & Beverage
- Exciting range of learning and development programmes
- Opportunities for promotion
- Meals whilst on duty
- Employee Assistance Programme
- Ride to work scheme
- Childcare voucher scheme
- Pension scheme
Please apply now. As an employee at The Arts Club, you can expect to be provided with hospitality lead training, learning from the very best talent within the industry. As part of our Club expansion your career development opportunities will be unparalleled, so, if you are ambitious and looking for your next career move, then we want to hear from you.
Eligibility: In line with the requirements of the Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Assistant Manager in West End employer: The Arts Club
Contact Detail:
The Arts Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in West End
✨Tip Number 1
Get to know the club! Before your interview, spend some time researching The Arts Club and its Members Lounge. Familiarise yourself with their values, services, and recent events. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As an Assistant Manager, you'll be interacting with members and leading a team. Role-play common scenarios with friends or family to boost your confidence. Think about how you'd handle member requests or resolve issues calmly and effectively.
✨Tip Number 3
Show off your personality! During the interview, let your positive and engaging character shine through. Share stories that highlight your experience in hospitality and how you've built relationships with customers in the past. Remember, they want someone who fits into their relaxed yet professional vibe.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm. Plus, it’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Assistant Manager in West End
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your engaging and positive vibe that matches our Members Lounge atmosphere.
Tailor Your Experience: Make sure to highlight your relevant experience in hospitality. We’re looking for someone who can manage a diverse team and deliver top-notch service, so connect your past roles to what we’re after in this Assistant Manager position.
Be Specific About Your Skills: Don’t just list your skills; give us examples of how you’ve used them in previous jobs. Whether it’s leading a team or handling customer requests, we want to know how you’ve made a difference in your past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our Members Lounge!
How to prepare for a job interview at The Arts Club
✨Know the Venue Inside Out
Before your interview, take some time to research the Members Lounge and its unique offerings. Familiarise yourself with the art collections, events, and the overall atmosphere. This will not only impress the interviewers but also help you demonstrate your genuine interest in the role.
✨Showcase Your People Skills
As an Assistant Manager, building relationships is key. Prepare examples of how you've successfully engaged with customers or team members in the past. Highlight your ability to create memorable experiences and how you handle difficult situations with a calm and positive approach.
✨Demonstrate Your Leadership Style
Think about your managerial approach and be ready to discuss it. Share specific instances where you've inspired or trained a team, and how you maintain high standards under pressure. This will show that you're not just a manager, but a leader who can motivate others.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with thoughtful questions about the Members Lounge and its future. Ask about their vision for the space or how they measure success in service delivery. This shows your enthusiasm and helps you gauge if it's the right fit for you.