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- Tasks: Lead the reception team, ensuring top-notch service and member satisfaction.
- Company: Join The Arts Club, a historic Mayfair venue celebrating arts and culture.
- Benefits: Enjoy private medical benefits, discounts, and opportunities for growth.
- Why this job: Be part of a vibrant community and enhance your hospitality skills in a prestigious setting.
- Qualifications: Experience in high-volume environments and strong leadership skills are essential.
- Other info: We value diversity and encourage all backgrounds to apply.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking an enthusiastic and professional individual to join our front of house team as a Receptionist at The Arts Club. Located in the heart of Mayfair, The Arts Club is one of London’s oldest private members’ clubs, home to a community of members with a passion for the creative arts, literature, and business. From distinguished art exhibitions to fine dining, live music, and an exceptional programme of events for members, the club remains at the heart of contemporary cultural life in London.
About the role:
Our Reception team is the ‘voice’ of the Club, providing excellent, warm, and friendly service to our members and their guests. Ensuring strong member recognition at all times is crucial, and working closely with the rest of the team to uphold current booking policies, club rules, and by-laws.
In a nutshell:
- Supervise receptionists and cloakroom assistants, ensuring impeccable service and appearance standards.
- Deliver exceptional guest service, resolving member concerns effectively and courteously.
- Handle enquiries, reservations, and bookings via telephone, email, and at the reception desk.
- Host and escort members to their reserved tables throughout the Club.
- Oversee reception tasks, including briefings, shift handovers, lost property, and locker key management.
- Maintain accurate members’ profiles and ensure seamless communication with all departments.
- Stay informed about Club events, exhibitions, and programmes to assist members and maximise booking opportunities.
- Adhere to and enforce Club policies, including health and safety regulations, grooming standards, and employment practices.
- Mentor and develop team members through training, coaching, and support.
Requirements:
- Proven experience in high-volume restaurants or private members’ clubs.
- Proficiency in systems like SevenRooms/OpenTable and Salesforce/Dynamics.
- Exceptional communication, leadership, and organisational skills.
- Ability to multitask and remain calm in a fast-paced environment.
- Knowledge of the local area is an advantage.
- Experience managing junior staff is preferred.
In return we offer fantastic rewards and benefits (T&C’s apply):
- Private medical benefits via Medicash.
- Discount in over 800 retail outlets via Reward Gateway.
- Discounts on food & beverage in our restaurants and sister businesses.
- Discounts with Lanserhof at The Arts Club (Private Wellness Club and Clinic).
- Enhanced sickness pay.
- Life assurance.
- Long Service Awards.
- An exciting range of learning and development programmes.
- Enhanced maternity pay.
- Uniform laundry service.
- Opportunities for promotion and continual progression.
- Complimentary meals while on shift.
- Employee assistance programme.
Eligibility: In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Due to the high volume of applications, we aren’t always able to provide feedback. If you do not hear from us in 2 weeks’ time, please assume you have not been successful. However, don’t hesitate to get in touch!
We are an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. However, applicants must have the Right to Work in the UK.
Note: Recruitment agencies, we love what you do, but this time we’ve got it covered—so no need to call us. Thanks for understanding!
Senior Receptionist employer: The Arts Club
Contact Detail:
The Arts Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Receptionist
✨Tip Number 1
Familiarise yourself with The Arts Club's history and its role in London's cultural scene. This knowledge will not only help you stand out during conversations but also demonstrate your genuine interest in the position and the club.
✨Tip Number 2
Network with current or former employees of The Arts Club, if possible. They can provide valuable insights into the club's culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Highlighting your experience in mentoring and developing junior staff will align well with the responsibilities of this position.
✨Tip Number 4
Stay updated on local events and cultural happenings in Mayfair. Being knowledgeable about the area will enhance your ability to assist members and guests, making you a more attractive candidate for the role.
We think you need these skills to ace Senior Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Senior Receptionist position. Tailor your application to highlight relevant experience in high-volume environments and your ability to provide exceptional guest service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in similar roles, particularly in private members' clubs or high-end restaurants. Mention any specific systems you are proficient in, such as SevenRooms or Salesforce, as these are crucial for the role.
Showcase Leadership Skills: Since the role involves supervising other receptionists and cloakroom assistants, make sure to include examples of your leadership and mentoring experience. Discuss how you've successfully trained or developed junior staff in past positions.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for joining The Arts Club. Mention your passion for the creative arts and how you align with the club's values and community focus.
How to prepare for a job interview at The Arts Club
✨Know the Club Inside Out
Familiarise yourself with The Arts Club's history, events, and services. Being able to discuss recent exhibitions or upcoming events will show your genuine interest and help you connect with the interviewers.
✨Demonstrate Exceptional Communication Skills
As a Senior Receptionist, you'll be the voice of the Club. Practice clear and confident communication, and prepare examples of how you've effectively resolved member concerns in the past.
✨Showcase Your Leadership Experience
Highlight your experience in managing junior staff and mentoring team members. Be ready to discuss specific situations where you successfully led a team or improved service standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle high-pressure situations. Think of examples where you've multitasked effectively or maintained calm during busy periods, as this is crucial for the role.
