People and Culture Coordinator in London

A Stage Unlike Any Other In 1863, a group of artists, writers, and free thinkers gathered with a shared conviction: that the finest conversation, the boldest ideas, and the warmest hospitality belonged together under one roof. Charles Dickens dined here. Whistler argued here. Rodin was inspired here. The Arts Club was born not as a venue, but as a living expression of creative life — and it has never stopped. At the heart of that life today are the people and spaces that bring our club to life every day. This is more than an operation — it is an environment where members connect, create, and return time and time again because something about it feels truly special. It takes an exceptional person to be part of that. That person might be you.

Be part of creating an exceptional employee experience. People are at the heart of everything we do, and we're looking for an enthusiastic, people-focused People & Culture Executive / Coordinator to join our team. This is a fantastic opportunity for someone who is looking to develop their career within luxury hospitality. Working closely with our People & Culture team and managers across the business, you'll play an integral role in supporting the entire employee journey - from attracting and welcoming new talent to driving engagement initiatives, wellbeing programmes and learning opportunities that help our teams thrive. If you're passionate about people, highly organised and enjoy building positive relationships, we'd love to hear from you.

About the People & Culture Executive / Coordinator role:

• Champion a positive and engaging workplace culture through engagement activities, celebrations and social events.
• Lead and coordinate wellbeing and ESG initiatives that promote sustainability, inclusion and social responsibility.
• Support the administration and promotion of our Reward Gateway employee benefits platform.
• Assist with employee engagement surveys, analyse feedback and help develop recommendations to continually improve the colleague experience.

Recruitment & Onboarding

• Coordinate the recruitment process, including creating job adverts, maintaining job descriptions and arranging interviews.
• Conduct interviews for selected positions and support managers throughout the recruitment process.
• Deliver a welcoming onboarding experience, ensuring every new colleague receives a professional introduction to the business.
• Coordinate references, right-to-work documentation and all pre-employment administration.
• Conduct exit interviews and identify trends to support employee retention.

People Operations

• Provide HR administrative support across the full employee lifecycle, including recruitment, onboarding, learning & development, performance management, compensation and benefits, HR reporting and general employee administration.
• Prepare payroll notifications relating to starters, leavers and contractual changes.
• Liaise with Finance and department managers to ensure payroll information is accurate and submitted on time.
• Maintain confidential HR records and personnel files, ensuring compliance with GDPR and data protection legislation.
• Produce HR reports and maintain accurate employee records across HR systems.

Employee Relations

• Be a trusted first point of contact for managers and colleagues, providing guidance on HR policies, procedures and payroll-related queries.
• Support managers with welfare meetings, investigations and other formal employee relations processes.

Learning & Development

• Coordinate internal and external training programmes, including systems such as FLOW and professional qualifications such as WSET.
• Maintain accurate training records and support learning administration.

Supporting the wider People & Culture team

• Prepare correspondence, HR documentation and communications.
• Assist with departmental projects and continuous improvement initiatives.
• Ensure compliance with employment legislation, health & safety requirements, fire safety and company policies at all times.

About you

We're looking for someone who genuinely enjoys working with people and is passionate about creating a great colleague experience. You'll ideally have:

• Previous HR experience (ideally within hospitality or a service-focused environment)
• Strong interpersonal skills with the ability to build relationships across all levels
• Highly organised with strong attention to detail
• Proactive, hands-on, and comfortable working in a fast-paced environment
• Good understanding of UK employment practices

What we're looking for someone who wants to build a long-term career in People & Culture. In return, we offer an excellent range of rewards and benefits, including:

• Private medical benefits
• Life Assurance
• Long Service Awards
• Reward Gateway Benefits Scheme
• Discounts on food & beverage in our restaurants and sister businesses
• An exciting range of learning and development programmes & opportunities for continual progression
• Enhanced maternity pay
• Enhanced sickness pay
• Complimentary meals while on shift
• Employee Assistance Programme
• Birthday extra day off

*Terms and conditions apply to all the above benefits

Eligibility

In line with the requirements of the Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

We are an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. However applicants must have the Right to Work in the UK.

Note: Recruitment agencies, we love what you do, but this time we’ve got it covered — so no need to call us. Thanks for understanding!

Disclaimer: Your personal data will be processed in accordance with The Arts Club’s Employee Privacy Policy (available via the link). As part of our recruitment activities, we may share your application and CV with companies within The Arts Club group and affiliated businesses where this is necessary or relevant to your application or potential future roles.