Guest Services Assistant - London In 1863, a group of artists, writers, and free thinkers gathered with a shared conviction: that the finest conversation, the boldest ideas, and the warmest hospitality belonged together under one roof. The Arts Club was born not as a venue, but as a living expression of creative life - and it has never stopped. At the heart of that life today are the people and spaces that bring our club to life every day. As a Guest Service Assistant at The Arts Club, you will play a key role in ensuring the smooth running of daily operations. You will provide an exceptional standard of service to members and guests, support colleagues across departments, and uphold the Club's reputation for excellence. Previous experience in a butler service role would be an advantage. Ensure the highest standards of service are consistently maintained and exceeded. Be fully conversant with Front Office systems and ensure accurate use of Opera. Provide detailed handovers between shifts and update the daily log. Promote Club outlets and services (e.g. Lanserhof, valet, car hire, in-room treatments). Support the Hotel Manager/Executive Housekeeper with VIP arrivals, guest profiles, and credit/banking procedures. Ensure rooms are prepared to the highest standard, including amenities, coffee stations, and minibars. Maintain compliance with Health & Safety and Fire regulations, including COSHH and risk assessments. Work collaboratively with other departments and attend training or departmental meetings as required. Proficiency in Opera and Microsoft Office systems. Flexibility to support colleagues, adapt to changing circumstances, and occasionally cover night audit shifts. Shift Pattern Flexibility required to cover occasional night shifts. Private medical benefits Life Assurance Long Service Awards Discounts on food & beverage in our restaurants and sister businesses An exciting range of learning and development programmes & opportunities for continual progression Enhanced maternity pay Enhanced sickness pay Complimentary meals while on shift Employee Assistance Programme Birthday extra day off *In line with the requirements of the Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. Disclaimer : Your personal data will be processed in accordance with The Arts Club's Employee Privacy Policy (available via the link).
Night Shift Guest Service Assistant in London employer: The Arts Club
The Arts Club is an exceptional employer that fosters a vibrant and creative work environment in the heart of London. With a strong emphasis on employee growth, we offer a range of benefits including private medical coverage, enhanced maternity pay, and exciting learning opportunities, all while ensuring a supportive culture where every team member's contribution is valued. Join us to be part of a legacy that celebrates creativity and hospitality, where your skills as a Uniform Room Coordinator / Seamstress will shine and make a meaningful impact.
