Assistant People & Culture Manager / Senior People & Culture Officer in London

Located in
the heart of Mayfair, The Arts Club is one of London’s oldest private members’
clubs and home to a community of members with a passion for the creative arts,
literature, and business. From distinguished art exhibitions to fine
dining, live music, and an exceptional programme of events for members, the
club remains at the heart of contemporary cultural life in London.

We have an
exciting opportunity for a passionate Assistant People & Culture Manager /
Senior People and Culture Officer to join the team and play a key role in
fostering a positive work environment that reflects our commitment to service
excellence and providing support across the club while managing the day to day
running of our vibrant People & Culture Department.

About the
role:

The
Assistant People & Culture Manager/ Senior People & Culture Officer is
pivotal in supporting the seamless execution of the People & Culture
strategies, with a focus on employee relations, employee engagement and
recruitment. Reporting to the People & Culture Director, the successful
candidate will contribute to shaping a positive and inclusive workplace culture
while driving the club\’s people initiatives.

This will
be an On-Site role based in our lovely office just two blocks away from the
Club.

Successful
applicants will become part of a fun, dynamic team who work closely with the
operations teams that bring The Arts Club to life on the daily basis.

Key Responsibilities

Employee Relations

• Act as a trusted advisor to managers and team
  members on employee relations matters, providing guidance on policies,
  procedures, and best practices.
• Review and ensure all employee relations documents,
  tools, and templates are up-to-date and aligned with current policies and
  legislation.
• Train line managers on the effective use of
  employee relations tools and resources to handle workplace matters confidently
  and consistently
• Manage and resolve employee grievances, ensuring
  compliance with employment laws and club policies.
• Lead investigations and disciplinary processes
  where necessary, ensuring fairness and consistency.
• Ensure all relevant meetings are properly
  documented and kept in team member personnel file.

Employee Engagement

• Collaborate with Head of Learning and Performance
  in developing and implementing initiatives to enhance employee engagement and
  retention, fostering a positive and motivated workforce.
• Support Head of Learning & Performance in
  conduct regular employee surveys and analysing feedback to identify trends and
  areas for improvement.
• Design & monitor recognition and reward
  programmes, and team member activities that align with the club’s values.

Recruitment

• Support and supervise People & Culture
  Coordinator to handle the end-to-end recruitment process, ensuring the
  attraction and selection of top talent aligned with the club\’s luxury
  hospitality standards.
• Support and supervise People & Culture
  Coordinator to manage recruitment channels and platforms to optimise talent
  acquisition efforts.
• Support Hiring Managers throughout the hiring
  process (job description review, recruitment process confirmation, job postings
  and CV screenings, if applicable, interviews and assessments design and review,
  hiring decision and approval process, etc.).

Compensation & Benefits

• Support the People & Culture Director in
  managing compensation and benefits programmes including conducting market
  survey to ensure competitiveness and internal equity.

Compliance & Reporting

• Ensure compliance with UK employment laws and
  regulations.
• Prepare ad hoc reports on key HR metrics as and
  when required to support data-driven decision-making.
• Review HR policies and procedures on a regular
  basis.

Budget and People Management

• Support People & Culture Director during the
  budgeting process and manage general HR expenses to ensure cost-effective use of
  resources.
• Mentor junior P&C team member(s) and foster a
  culture of innovation and excellence within People & Culture Department.

About You

• Bachelor’s
  degree in Organisational Development, Business Psychology, Human Resources
  or a related field.
• A
  minimum of 3 years of HR experience, with at least 1 year in a supervisory
  or managerial role in HR. Less experienced candidates will be considered
  for the role of Senior People & Culture Officer.
• Solid
  experience in employee relations, recruitment, and employee engagement in
  a luxury hospitality environment.
• Excellent
  knowledge of UK employment laws and HR best practices.
• Ability
  to work collaboratively and build strong relationships across all levels
  of the organisation.
• Strong
  organisational and time management skills, with the ability to manage
  multiple priorities effectively and efficiently.
• Exceptional
  interpersonal and stakeholder management skills.
• Strong
  ownership and accountability with passion and empathy.
• Proactive
  and results-driven mindset, with a focus on continuous improvement.
• High
  emotional intelligence and ability to handle sensitive situations with
  discretion and professionalism.
• Strong
  coaching and mentoring abilities to support the development of managers
  and team members.
• Excellent
  attention to detail, particularly in the preparation and review of
  policies, documents, and reports.
• Strong
  in verbal and written communications.

In
return, we offer an excellent range of rewards and benefits, including:

• Private
  medical benefits
• Life Assurance
• Long Service Awards
• Reward Gateway Benefits Shceme
• Discounts
  on food & beverage in our restaurants and sister businesses
• An
  exciting range of learning and development programmes & opportunities
  for continual progression
• Enhanced
  maternity pay
• Enhanced
  sickness pay
• Complimentary
  meals while on shift
• Employee
  Assistance Programme
• Birthday
  extra day off

*Terms and conditions apply to all the above benefits

Eligibility: In line with the requirements of the Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

We are an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. However applicants must have the Right to Work in the UK.

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Note: Recruitment agencies, we love what you do, but this time we’ve got it covered—so no need to call us. Thanks for understanding!