At a Glance
- Tasks: Deliver warm, friendly service and manage reservations for our members.
- Company: Join a vibrant club with a focus on excellent member experiences.
- Benefits: Enjoy private medical benefits, discounts, and exciting development opportunities.
- Other info: Dynamic environment with opportunities for growth and learning.
- Why this job: Be the voice of the club and create memorable experiences for members.
- Qualifications: Experience in high-volume settings and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
About the role
Our Reception team is the ‘voice’ of the Club, providing excellent, warm, and friendly service to our members and their guests.
Ensuring strong member recognition at all times is crucial, and working closely with the rest of the team to uphold current booking policies, club rules, and by‑laws.
- In a nutshell
- Deliver excellent customer service at all times.
- Collaborate with the receptionist/reservations team and handle all enquiries professionally and courteously via telephone, email, and at the reception desk.
- Answer and direct calls according to department standards.
- Take and relay messages with warmth and efficiency.
- Host and escort members to their reserved tables throughout the Club.
- Manage all incoming reservations calls, maximizing covers at all times.
- Handle emails, confirm reservations, and manage bookings.
- Be familiar with function sheets for the FOH and reception.
- Understand cancellations and no‑shows in line with company policy.
- Stay up-to-date with the current music programme, art, and members’ events to provide information to members while maximizing booking opportunities.
- Fulfil all reasonable requests from members to ensure their comfort and satisfaction.
Requirements
- Experience in high-volume restaurants or private members’ clubs.
- Proficiency in Seven Rooms/Opentable and members sign‑in programs like Salesforce or Dynamics.
- Excellent communication and customer service skills.
- Ability to manage multiple tasks and work in a fast-paced environment.
- Strong organizational skills and attention to detail.
Benefits
- Private medical benefits
- Life Assurance
- Long Service Awards
- Reward Gateway Benefits Scheme
- Discounts on food & beverage in our restaurants and sister businesses
- An exciting range of learning and development programmes & opportunities for continual progression
- Enhanced maternity pay
- Enhanced sickness pay
- Complimentary meals while on shift
- Employee Assistance Programme
- Birthday extra day off
Compensation
Competitive salary.
Eligibility
In line with the requirements of the Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application.
Documented evidence of eligibility will be required from candidates as part of the recruitment process.
We are an Equal Opportunity Employer.
We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply.
However applicants must have the Right to Work in the UK.
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Receptionist employer: The Arts Club - Reception
The Arts Club in London is an exceptional employer, offering a vibrant work culture that prioritises professional growth and development within the hospitality sector. Employees benefit from a supportive environment that values teamwork and creativity, alongside opportunities to engage with a diverse clientele in a prestigious setting. With a focus on delivering outstanding service, working here means being part of a dedicated team that takes pride in creating memorable experiences for members and guests alike.
