Receptionist in London

A Stage Unlike Any Other. In 1863, a group of artists, writers, and free thinkers gathered with a shared conviction: that the finest conversation, the boldest ideas, and the warmest hospitality belonged together under one roof. The Arts Club was born not as a venue, but as a living expression of creative life — and it has never stopped. At the heart of that life today are the people and spaces that bring our club to life every day. This is more than an operation — it is an environment where members connect, create, and return time and time again because something about it feels truly special.

About the role:

Our Reception team is the ‘voice’ of the Club, providing excellent, warm, and friendly service to our members and their guests. Ensuring strong member recognition at all times is crucial, and working closely with the rest of the team to uphold current booking policies, club rules, and by-laws.

In a nutshell:

• Deliver excellent customer service at all times.
• Collaborate with the receptionist/reservations team and handle all enquiries professionally and courteously via telephone, email, and at the reception desk.
• Answer and direct calls according to department standards.
• Take and relay messages with warmth and efficiency.
• Host and escort members to their reserved tables throughout the Club.
• Manage all incoming reservations calls, maximizing covers at all times.
• Handle emails, confirm reservations, and manage bookings.
• Be familiar with function sheets for the FOH and reception.
• Understand cancellations and no-shows in line with company policy.
• Stay up-to-date with the current music programme, art, and members’ events to provide information to members while maximizing booking opportunities.
• Fulfil all reasonable requests from members to ensure their comfort and satisfaction.

Requirements:

• Experience in high-volume restaurants or private members' clubs.
• Proficiency in SevenRooms/Opentable and members sign-in programs like Salesforce or Dynamics.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Strong organizational skills and attention to detail.

In return, we offer an excellent range of rewards and benefits, including:

• Private medical benefits
• Life Assurance
• Long Service Awards
• Reward Gateway Benefits Scheme
• Discounts on food & beverage in our restaurants and sister businesses
• An exciting range of learning and development programmes & opportunities for continual progression
• Enhanced maternity pay
• Enhanced sickness pay
• Complimentary meals while on shift
• Employee Assistance Programme
• Birthday extra day off

The terms and conditions apply to all the above benefits.

Eligibility: In line with the requirements of the Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. We are an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. However, applicants must have the Right to Work in the UK.

Note: Recruitment agencies, we love what you do, but this time we’ve got it covered — so no need to call us. Thanks for understanding!

Disclaimer: Your personal data will be processed in accordance with The Arts Club’s Employee Privacy Policy (available via the link). As part of our recruitment activities, we may share your application and CV with companies within The Arts Club group and affiliated businesses where this is necessary or relevant to your application or potential future roles.

Compensation: Competitive salary