At a Glance
- Tasks: Lead a vibrant team to deliver exceptional hospitality in our Italian Lounge & Restaurant.
- Company: Join The Arts Club, a historic venue for creativity and connection.
- Benefits: Enjoy private medical benefits, discounts, and exciting learning opportunities.
- Other info: Opportunities for career progression in a dynamic and diverse setting.
- Why this job: Be part of a unique environment where creativity and hospitality thrive.
- Qualifications: Experience in hospitality, excellent communication, and a passion for service.
The predicted salary is between 25000 - 32000 £ per year.
A Stage Unlike Any Other In 1863, a group of artists, writers, and free thinkers gathered with a shared conviction: that the finest conversation, the boldest ideas, and the warmest hospitality belonged together under one roof. Charles Dickens dined here. Whistler argued here. Rodin was inspired here. The Arts Club was born not as a venue, but as a living expression of creative life — and it has never stopped. At the heart of that life today are the people and spaces that bring our club to life every day. This is more than an operation — it is an environment where members connect, create, and return time and time again because something about it feels truly special. It takes an exceptional person to be part of that. That person might be you.
We are looking for a passionate and hands‑on Supervisor to join Ofelia, our Italian Lounge & Restaurant, and play a key role in delivering an exceptional guest experience. Ofelia is a haven of relaxed sophistication, offering seasonal Italian dining and curated cocktails in a vibrant space that transitions seamlessly from day to night. This is a highly visible, floor‑based role, acting as a main point of contact for guests and team members across the lounge, bar and dining areas. You will lead by example, ensuring smooth day‑to‑day operations, exceptional service standards, and a warm, engaging atmosphere across all areas of the space.
Responsibilities
- Manage the delivery of an outstanding level of hospitality in our Members Lounge operation during opening and closing shifts
- Ensure food service is faultless and executed in a timely fashion
- Support and train members of our experienced team to our required food service standards
- Assist management in executing plans related to sales activity and profitability
- Support senior management in maintaining quality assurance
Requirements
- We are searching for highly motivated and experienced individuals, who have worked in a similar role.
- You will be an excellent and confident communicator with exceptional people skills.
- Other skills that will need to be demonstrated include:
- Excellent attention to detail
- Strong organisational skills
- Impeccable appearance of personal grooming
- Confident, professional and welcoming personality
- Genuine passion and enthusiasm to learn
- Proficient in English language
Benefits
- In return, we offer an excellent range of rewards and benefits, including:
- Private medical benefits
- Life Assurance
- Long Service Awards
- Reward Gateway Benefits Scheme
- Discounts on food & beverage in our restaurants and sister businesses
- An exciting range of learning and development programmes & opportunities for continual progression
- Enhanced maternity pay
- Enhanced sickness pay
- Complimentary meals while on shift
- Employee Assistance Programme
- Birthday extra day off
*Terms and conditions apply to all the above benefits
Eligibility
In line with the requirements of the Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Equal Opportunity Employer
We are an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. However applicants must have the Right to Work in the UK.
Note
Recruitment agencies, we love what you do, but this time we’ve got it covered — so no need to call us. Thanks for understanding!
Disclaimer
Your personal data will be processed in accordance with The Arts Club’s Employee Privacy Policy (available via the link). As part of our recruitment activities, we may share your application and CV with companies within The Arts Club group and affiliated businesses where this is necessary or relevant to your application or potential future roles.
Compensation: Competitive salary
Supervisor in City of Westminster employer: The Arts Club - Ofelia
The Arts Club is an exceptional employer that fosters a vibrant and creative work environment, where hospitality and artistic expression intertwine. As a Supervisor at Ofelia, you will not only lead a dedicated team in delivering outstanding service but also benefit from a range of rewards including private medical benefits, extensive learning opportunities, and a supportive culture that values diversity and personal growth. Join us in a location steeped in history and creativity, where your passion for hospitality can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Arts Club - Ofelia. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Arts Club - Ofelia
Don't be shy about reaching out to The Arts Club - Ofelia directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Arts Club - Ofelia and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Arts Club - Ofelia
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
