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For Companies At a Glance
- Tasks: Deliver exceptional service and manage reservations in a vibrant club atmosphere.
- Company: Join The Arts Club, a historic private members' club in Mayfair.
- Benefits: Enjoy private medical benefits, discounts, and exciting learning opportunities.
- Why this job: Be the friendly face of a cultural hub and connect with creative minds.
- Qualifications: Experience in hospitality and excellent communication skills are essential.
- Other info: Opportunities for growth and a dynamic work environment await you.
The predicted salary is between 24000 - 36000 £ per year.
Our Reception team is the 'voice' of the Club, providing excellent, warm, and friendly service to our members and their guests. Ensuring strong member recognition at all times is crucial, and working closely with the rest of the team to uphold current booking policies, club rules, and by-laws. We are seeking an enthusiastic and professional individual to join our front of house team as a Receptionist at The Arts Club.
Located in the heart of Mayfair, The Arts Club is one of London's oldest private members' clubs, home to a community of members with a passion for the creative arts, literature, and business. From distinguished art exhibitions to fine dining, live music, and an exceptional programme of events for members, the club remains at the heart of contemporary cultural life in London.
Responsibilities
- Deliver excellent customer service at all times.
- Collaborate with the receptionist/reservations team and handle all enquiries professionally and courteously via telephone, email, and at the reception desk.
- Answer and direct calls according to department standards.
- Take and relay messages with warmth and efficiency.
- Host and escort members to their reserved tables throughout the Club.
- Manage all incoming reservations calls, maximizing covers at all times.
- Handle emails, confirm reservations, and manage bookings.
- Be familiar with function sheets for the FOH and reception.
- Understand cancellations and no-shows in line with company policy.
- Stay up-to-date with the current music programme, art, and members' events to provide information to members while maximizing booking opportunities.
- Fulfil all reasonable requests from members to ensure their comfort and satisfaction.
Qualifications
- Experience in high-volume restaurants or private members' clubs.
- Proficiency in SevenRooms/OpenTable and members sign-in programs like Salesforce or Dynamics.
- Excellent communication and customer service skills.
- Ability to manage multiple tasks and work in a fast-paced environment.
- Strong organizational skills and attention to detail.
Benefits
- Private medical benefits via Medicash.
- Discount in over 800 retail outlets via Reward Gateway.
- Discounts on food & beverage in our restaurants and sister businesses.
- Discounts with Lanserhof at The Arts Club (Private Wellness Club and Clinic).
- Enhanced sickness pay.
- Life assurance.
- Long Service Awards.
- An exciting range of learning and development programmes.
- Enhanced maternity pay.
- Uniform laundry service.
- Opportunities for promotion and continual progression.
- Complimentary meals while on shift.
- Employee assistance programme.
- Occupational health nurse.
Eligibility
In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Due to the high volume of applications, we aren't always able to provide feedback. If you do not hear from us in 2 weeks' time, please assume you have not been successful. However, don't hesitate to get in touch! No agencies please!
Receptionist - London in City of Westminster employer: The Arts Club Ltd
Contact Detail:
The Arts Club Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - London in City of Westminster
✨Tip Number 1
Get to know the club! Familiarise yourself with The Arts Club's vibe, events, and member interests. This way, when you chat with potential employers, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a receptionist. This will help you feel more confident and ready to impress during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in the club!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Receptionist - London in City of Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the club. A warm and friendly tone will resonate well with us.
Tailor Your Experience: Make sure to highlight any relevant experience you have in high-volume environments or private members' clubs. We love seeing how your background aligns with our values and the responsibilities of the Receptionist role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at The Arts Club. We can’t wait to hear from you!
How to prepare for a job interview at The Arts Club Ltd
✨Know the Club Inside Out
Before your interview, make sure you research The Arts Club thoroughly. Familiarise yourself with its history, current events, and the services it offers. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Receptionist, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle enquiries professionally and courteously, as this is crucial for the role.
✨Practice Multi-tasking Scenarios
Given the fast-paced environment, practice how you would manage multiple tasks at once. You might be asked how you would handle a busy reception desk while answering calls and managing bookings. Demonstrating your organisational skills will set you apart.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. Since you'll be representing the club's image, showing that you understand the importance of appearance will reflect well on your suitability for the role.
