Assistant Manager

Located in the heart of Mayfair, The Arts Club is one of Londons oldest private members clubs and home to a community of members with a passion for the creative arts, literature, and business.From distinguished art exhibitions to fine dining, live music, and an exceptional programme of events for members, the club remains at the heart of contemporary cultural life in London.

About the role

The Assistant Manager will be responsible for ensuring the seamless operation of Ofelia, optimising efficiency across lunch and dinner service while also overseeing the department. They will support the General Manager in planning and executing both operational and administrative strategies. This role will require dedication, with late nights being an essential part of maintaining smooth and effective management.

In a nutshell:

• To effectively monitor training and development for new members of the team
• To continually review and promote the training and development of all departmental personnel through effective performance reviews and clearly defined skills training
• Attend weekly HOD, Events meetings and pass relevant information to your team whilst the General Manager is on annual leave
• To be fully accountable for operational payroll and ensure that any projected excess to budget/forecast is authorised by the COO whilst the General Manager is on annual leave
• To ensure that an effective structure of communication is maintained at all times to ensure that team are fully informed of all relevant information pertaining to their role
• Actively engage with guests, providing personalized service and ensuring their needs are met with warmth and professionalism
• Monitor service quality, efficiency, and guest satisfaction, addressing any issues proactively

About you:

• A hands-on approach with a can-do spirit
• Must be proactive with a meticulous eye for detail
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Ability to find creative solutions while taking ownership for all duties and tasks assigned
• Excellent written and verbal communication skills
• Copes well with pressure and changes to the working environment
• Prepared to work in challenging and demanding situations which may be beyond normal areas of responsibility

Other Key Skills:

• Engages with guests and team members in a warm and friendly manner
• Experience in high-volume restaurants or private members' club
• Takes ownership and demonstrates an understanding of enquiries/ requests

• Is highly motivated and motivational to those around them

In return we offer fantastic rewards and benefits (T&Cs apply):

• Private medical benefits
• Discount in over 800 retail outlets
• Discounts on food & beverage in our restaurants and sister businesses
• Enhanced sickness pay
• Life assurance
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• An exciting range of learning and development programmes
• Enhanced maternity pay
• Uniform laundry service
• Opportunities for promotion and continual progression
• Complimentary meals while on shift
• Employee assistance programme
• Occupational health nurse

Eligibility: In line with the requirements of the Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

We are an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. However applicants must have the Right to Work in the UK.

Note:Recruitment agencies, we love what you do, but this time weve got it coveredso no need to call us. Thanks for understanding!