At a Glance
- Tasks: Deliver warm, friendly service and manage reservations for our exclusive members.
- Company: Join a historic arts club that celebrates creativity and connection.
- Benefits: Enjoy private medical benefits, discounts, and exciting learning opportunities.
- Other info: Diverse environment with opportunities for growth and development.
- Why this job: Be the voice of a vibrant community and make lasting connections.
- Qualifications: Experience in high-volume settings and excellent communication skills required.
The predicted salary is between 25715 - 30000 £ per year.
A Stage Unlike Any Other
In 1863, a group of artists, writers, and free thinkers gathered with a shared conviction: that the finest conversation, the boldest ideas, and the warmest hospitality belonged together under one roof.
Charles Dickens dined here.
Whistler argued here.
Rodin was inspired here.
The Arts Club was born not as a venue, but as a living expression of creative life — and it has never stopped.
At the heart of that life today are the people and spaces that bring our club to life every day.
This is more than an operation — it is an environment where members connect, create, and return time and time again because something about it feels truly special.
It takes an exceptional person to be part of that.
That person might be you.
About the role
Our Reception team is the ‘voice’ of the Club, providing excellent, warm, and friendly service to our members and their guests.
Ensuring strong member recognition at all times is crucial, and working closely with the rest of the team to uphold current booking policies, club rules, and by‑laws.
In a nutshell
- Deliver excellent customer service at all times.
- Collaborate with the receptionist/reservations team and handle all enquiries professionally and courteously via telephone, email, and at the reception desk.
- Answer and direct calls according to department standards.
- Take and relay messages with warmth and efficiency.
- Host and escort members to their reserved tables throughout the Club.
- Manage all incoming reservations calls, maximizing covers at all times.
- Handle emails, confirm reservations, and manage bookings.
- Be familiar with function sheets for the FOH and reception.
- Understand cancellations and no‑shows in line with company policy.
- Stay up‑to‑date with the current music programme, art, and members’ events to provide information to members while maximizing booking opportunities.
- Fulfil all reasonable requests from members to ensure their comfort and satisfaction.
Requirements
- Experience in high‑volume restaurants or private members’ clubs.
- Proficiency in Seven Rooms/ Opentable and members sign‑in programs like Salesforce or Dynamics.
- Excellent communication and customer service skills.
- Ability to manage multiple tasks and work in a fast‑paced environment.
- Strong organizational skills and attention to detail.
Benefits
- Private medical benefits
- Life Assurance
- Long Service Awards
- Reward Gateway Benefits Scheme
- Discounts on food & beverage in our restaurants and sister businesses
- An exciting range of learning and development programmes & opportunities for continual progression
- Enhanced maternity pay Enhanced sickness pay
- Complimentary meals while on shift
- Employee Assistance Programme
- Birthday extra day off
Terms and conditions apply to all the above benefits.
Eligibility
In line with the requirements of the Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application.
Documented evidence of eligibility will be required from candidates as part of the recruitment process.
We are an Equal Opportunity Employer.
We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply.
However applicants must have the Right to Work in the UK.
Note
Recruitment agencies, we love what you do, but this time we’ve got it covered — so no need to call us. Thanks for understanding!
Disclaimer
Your personal data will be processed in accordance with The Arts Club’s Employee Privacy Policy (available via link).
As part of our recruitment activities, we may share your application and CV with companies within The Arts Club group and affiliated businesses where this is necessary or relevant to your application or potential future roles.
Compensation: Competitive salary
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Receptionist employer: The Arts Club Limited
The Arts Club is an exceptional employer that offers a unique opportunity to shape the musical identity of one of the world's most iconic private members' clubs. With a strong focus on employee growth, we provide extensive learning and development opportunities, alongside a vibrant work culture that celebrates creativity and collaboration. Our comprehensive benefits package, including private medical care and dining discounts, ensures that our team feels valued and supported in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Arts Club Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Arts Club Limited
Don't be shy about reaching out to The Arts Club Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Arts Club Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Arts Club Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
