Back of House Assistant Manager

Located in the heart of Mayfair, The Arts Club is one of London’s oldest private members’ clubs and home to a community of members with a passion for the creative arts, literature, and business. From distinguished art exhibitions to fine dining, live music, and an exceptional programme of events for members, the club remains at the heart of contemporary cultural life in London.

The Back of House Assistant Manager is responsible for leading the smooth and efficient delivery of all Back of House operations across the Club and Hotel. Reporting to the Head of Back of House, this role provides daily leadership, guidance and operational oversight to BOH teams, ensuring exceptional standards of cleanliness, safety and organisation. You will play a key role in supporting our kitchens and outlets, creating a safe, well‑maintained and high‑performing environment that enables outstanding service for colleagues and members.

Key Responsibilities

• Lead the day-to-day Back of House operations, ensuring high standards and full Health & Safety compliance at all times.
• Oversee dish room, loading bay and kitchen utility functions to ensure efficient and uninterrupted service.
• Maintain exceptional hygiene and presentation standards across kitchens, staff facilities, canteen, changing rooms and refuse areas.
• Coordinate daily linen flow and operational requirements in partnership with outlet managers.
• Oversee the Employee Restaurant, ensuring consistent quality, availability and service standards.
• Plan and manage agency/contract labour in line with business needs and productivity targets.
• Drive Food Safety & Hygiene compliance, maintaining a 5-star Food Safety rating.
• Monitor equipment condition, report faults promptly and ensure correct and safe use of machinery and utensils.
• Prepare weekly orders for cleaning chemicals and materials, maintaining effective stock control.
• Manage inventory of tableware and operational equipment in collaboration with Health & Safety.
• Train, coach and develop Kitchen Porters in sanitation, safe equipment handling and chemical safety.
• Support labour, cost control and budget performance, understanding the department’s impact on overall Club and Hotel financial goals.
• Build a positive, collaborative and accountable team culture.
• Act as a role model for professional behaviour, standards and service excellence.
• Work flexibly in line with operational requirements.

About You

We’re looking for a confident and hands‑on leader who thrives in a fast‑paced hospitality environment and takes real pride in high standards. You’ll be someone who:

• Balances big‑picture thinking with a practical, roll‑your‑sleeves‑up approach.
• Leads by example and naturally motivates and develops others.
• Takes ownership of standards and isn’t afraid to hold people accountable.
• Stays organised and calm under pressure, with strong attention to detail.
• Proactively solves problems and keeps operations running smoothly.
• Understands the importance of equipment care, safety and efficient ways of working.
• Builds strong, positive relationships across teams and departments.
• Brings energy, reliability and a collaborative team spirit to everything you do.

What We’re Looking For

• Experience supervising or managing Back of House or kitchen operations within hospitality or hotels.
• At least 2 years’ experience in a fast‑paced hospitality environment.
• Confident leadership and decision‑making skills.
• Strong communication and organisational ability.
• Good working knowledge of Food Safety, COSHH and Health & Safety practices.
• Food Safety Level 2 (or willingness to obtain).
• An understanding of risk assessments and safe working procedures.

Benefits

• Private medical benefits via Medicash.
• Discount in over 800 retail outlets via Reward Gateway.
• Discounts on food & beverage in our restaurants and sister businesses.
• Discounts with Lanserhof at The Arts Club – Private Wellness Club and Clinic.
• Life assurance.
• Long Service Awards.
• An exciting range of learning and development programmes.
• Uniform laundry service.
• Opportunities for promotion and continual progression.
• Complimentary meals while on shift.
• Birthday Day Off.
• Employee Assistance Programme.
• Wellness Support.

Eligibility: In line with the requirements of the Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. We are an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. However, applicants must have the Right to Work in the UK. Your personal data will be processed in accordance with The Arts Club’s Employee Privacy Policy.

Compensation: Competitive salary.