At a Glance
- Tasks: Provide first-line IT support and troubleshoot tech issues on match days.
- Company: Join a renowned football club with a commitment to innovation and inclusivity.
- Benefits: Flexible hours, hands-on experience, and the chance to work in a dynamic environment.
- Other info: Opportunities for growth and a supportive team culture await you.
- Why this job: Be part of the action and ensure a seamless matchday experience for fans.
- Qualifications: Basic IT knowledge and a passion for technology are essential.
The predicted salary is between 12000 - 18000 £ per year.
Technology, Data and Analytics Highbury House and Emirates Stadium
The Role
Matchday IT Support Assistant (Casual) You will provide first‑line technical support on a casual basis, ensuring hardware, software and network issues are resolved efficiently while helping to set up, configure and install new equipment to required standards.
This role involves maintaining accurate asset records, supporting equipment audits and assisting with operational needs, including occasional out‑of‑hours activity, to deliver reliable technical support across match days.
- Your day‑to‑day
- Provide essential technical support – deliver responsive first‑line assistance and proactively troubleshoot and resolve issues related to hardware, software and network connectivity.
- Set up and configure new equipment – ensure all new computers, workstations and associated cabling are installed, configured and deployed to required standards.
- Assist with asset auditing and maintenance – support the ongoing auditing, tracking and upkeep of user equipment and stock, maintaining accurate and up‑to‑date records.
- Support out‑of‑hours operational needs – provide additional assistance for ad hoc events, hardware rollouts and desk moves, including out‑of‑hours support when required.
- Maintain matchday IPTV and digital signage – carry out screen checks, validate content displays, report issues and provide first‑line troubleshooting to ensure a seamless matchday experience.
- What We Are Looking For
- Technology enthusiast – a deep interest in technology and a genuine desire to learn and grow within the field.
- Foundational IT knowledge – an understanding of computer hardware, software and networking principles.
- Analytical problem‑solver – excellent problem‑solving skills and the ability to troubleshoot technical issues effectively.
- Customer‑focused communicator – clear, professional communication and outstanding customer service.
- Flexible support availability – prepared to assist during match days, events and outside standard business hours.
- Commitment to Safeguarding
We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive.
Successful candidates will complete a DBS check and other essential background checks prior to starting employment, with the level of check determined by the role responsibilities.
Arsenal for Everyone
Our commitment to promoting and embracing equality, diversity and inclusion ensures everyone connected to the club feels they belong to the same community.
Disability Confident Leader
We actively welcome and encourage applications from people with disabilities and long‑term health conditions.
If adjustments to the recruitment process are required, please indicate this in your application.
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StudySmarter Expert Advice🤫
We think this is how you could land Matchday IT Support Assistant (Casual) in London
✨Get Involved in Local IT Meetups
One of the best ways to land a part-time gig in IT consulting is to dive into local tech meetups or industry events. These gatherings are goldmines for networking and can put you in touch with potential employers looking for fresh talent like you!
✨Join Online Communities & Forums
Check out online platforms such as Reddit, Stack Overflow, or even specific Facebook groups focusing on IT consulting. Engaging in discussions there can help you build a reputation and might even lead you to part-time opportunities shared by members.
✨Showcase Your Skills on GitHub or a Personal Blog
Don’t shy away from showcasing your technical skills! Create a GitHub repository or write blog posts about your consulting projects. This not only builds your portfolio but also demonstrates your capability to The Arsenal Foundation when you apply for the Matchday IT Support Assistant (Casual) role.
✨Apply Through The Arsenal Foundation's Website
Make sure you apply through The Arsenal Foundation's website. Part-time roles can sometimes fly under the radar, so don’t hesitate to follow up with a connection to express your interest. We’re here to help you get your foot in the door!
We think you need these skills to ace Matchday IT Support Assistant (Casual) in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it's crucial to highlight your technical skills and tools you're familiar with. Make sure your CV lists relevant programming languages, software tools, and any specific methodologies like Agile or Scrum that you've worked with. This shows you're not just theory, but you can handle the practical side too!
Include Real-World Projects:If you've done any consulting projects—be it through internships, university, or freelance work—include them in your application. Describe the challenges you faced, the solutions you implemented, and the actual impact of your work. This kind of hands-on experience speaks volumes to potential employers like The Arsenal Foundation.
Tailor Your Application for Part-Time:Since this is a part-time role, emphasise your time management skills in your cover letter. Explain how you can balance your studies or other commitments alongside the job. We're looking for someone who can be flexible yet dedicated, so make that clear!
Convey Your Passion for Consultancy:In your application, share why you’re interested in IT consulting specifically. Talk about any relevant experiences that sparked your passion for guiding businesses through tech challenges. Your enthusiasm will stand out and resonate with the values of The Arsenal Foundation, showing that you're a good fit.
How to prepare for a job interview at The Arsenal Foundation
✨Brush Up on Your Tech Stack
For a part-time role in IT consulting, it’s essential to be up to speed with the tools and technologies commonly used in the industry. Make sure you can talk confidently about your experience with systems, programming languages, or software relevant to the projects The Arsenal Foundation is tackling.
✨Demonstrate Your Problem-Solving Skills
Expect to face scenario-based questions that assess your analytical skills. Be ready to tackle case studies or real-world problems that the company has faced, articulating your thought process clearly. We should think of examples that highlight our problem-solving abilities in previous roles or projects.
✨Show Your Flexibility and Adaptability
Part-time positions often require us to juggle multiple tasks and schedules. Be ready to discuss times when you successfully managed conflicting priorities, and how your approach to adaptability can benefit The Arsenal Foundation. Let’s show them we can handle diverse challenges on a flexible basis!
✨Have a Portfolio Ready
While we might not be going for a full-time gig, having a portfolio of our work can give us an edge. Pull together case studies, project summaries, or client feedback that showcase our consulting prowess, and have it ready to share during the interview. Presenting concrete evidence of our capabilities can really set us apart!
