Event Operations Executive

An exciting opportunity to join our Matchday Experience & Event Operations team, helping to deliver exceptional matchdays and memorable supporter experiences at Emirates Stadium.

THE ROLE

We are looking for an Event Operations Executive to play a key role in delivering world-class matchday and event experiences at Emirates Stadium. Working across planning and live delivery, you'll support the operational delivery of our fixtures and major events while helping create memorable supporter experiences that bring our club's vision and brand to life.

YOUR DAY-TO-DAY

• Support matchday planning and delivery — you’ll work closely with our Event Operations Manager to coordinate the planning and execution of matchdays, ensuring seamless delivery through effective stakeholder management.
• Enhance the supporter experience — you will help deliver engaging matchday experiences at Emirates Stadium through activations, live entertainment, production support, and innovative fan engagement initiatives.
• Manage matchday programmes and staffing — you’ll oversee the casual matchday workforce, ball squad programme, mascot programme, and Gunnersaurus operations, ensuring exceptional experiences and smooth event delivery.
• Coordinate community and special events — you will work with internal teams to create bespoke community experiences and support the delivery of major events, including cup finals and related activations.
• Maintain stakeholder and governing body relationships — you’ll liaise with key football authorities, clubs, suppliers, and partners to ensure matchday activities meet operational and regulatory requirements.
• Oversee accreditation and compliance processes — you will manage supplier accreditation, risk assessments, and health & safety documentation to support safe and compliant event operations.
• Champion supporter engagement — you’ll act as an advocate for our supporters, using audience insights to shape experiences, communications, and matchday messaging.
• Drive operational excellence and continuous improvement — you will review supporter feedback, operational performance, and industry best practice to identify opportunities to enhance matchday operations and supporter experiences.

WHAT WE ARE LOOKING FOR

• Experienced event operations professional — you bring proven experience supporting the planning and delivery of major events or projects, with a focus on operational excellence and stakeholder coordination.
• Commercially aware and brand focused — you have experience working within fast-paced, customer‑centric environments, ideally within sport, entertainment, or other high‑profile organisations where supporter experience is paramount.
• Confident stakeholder manager — you’re effectively building and maintaining positive relationships with a wide range of internal and external stakeholders, adapting your communication style to achieve successful outcomes.
• Knowledgeable in event delivery and compliance — you have a solid understanding of event operations, including planning processes, health & safety requirements, safeguarding responsibilities, and operational best practice.
• Analytical and solutions focused — you demonstrate excellent problem‑solving skills, using initiative to respond quickly and effectively to operational challenges.
• Highly organised and adaptable — you thrive in fast‑paced environments, successfully managing multiple priorities while maintaining exceptional attention to detail and high standards of delivery.
• Innovative and proactive in approach — you constantly seek opportunities to improve processes, enhance supporter experiences, and implement new ideas.
• Values driven team player — you act with integrity, professionalism, and respect, demonstrating a collaborative approach, commitment to teamwork, and passion for achieving collective success.

WHY CHOOSE US

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

• An exciting reward and recognition scheme.
• Generous holiday allowance which increases with your length of service.
• Great internal learning and development programmes.
• A flexible hybrid working model.
• Priority access to apply for match tickets.
• A competitive health and wellbeing benefits package.
• A leading Employee Assistance Programme.
• Great discounts with some of our partners.
• An opportunity to play a vital role in delivering our ED&I strategy by joining one of our Employee Networks.

ARSENAL FOR EVERYONE

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.

DISABILITY CONFIDENT LEADER

We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long‑term health conditions. If you need disability‑related adjustments to the recruitment process, please indicate this in your application.

Application Closing Date - Sunday 9th August 2026. We encourage you to get your application in sooner rather than later. Good luck!