Overview
In this role you provide day-to-day technical support as part of the IT Service Desk, ensuring proactive maintenance and timely resolution across internal systems. You will monitor the IT landscape, support Wi‑Fi and Cisco networks, and document activity in line with ITIL processes. You’ll manage onboarding/offboarding and asset/security procedures, and lead training on new IT initiatives. On matchdays and events you provide technical support on a rota basis, helping create a secure, reliable tech environment for staff.
Pay / Benefits
- reward and recognition scheme
- generous holiday allowance
- internal learning and development programmes
- flexible hybrid working model
- priority access to match tickets
- health and wellbeing benefits package
Responsibilities
- Provide professional technical service across club communications channels
- Assist with escalation management and ownership of user problems
- Offer club-wide network assistance including Wi‑Fi and Cisco networks
- Update service records and document activity per ITIL incident management
- Support onboarding and offboarding processes with asset and access management
- Lead emerging IT and technology training for staff
- Oversee matchday and out-of-hours event support
Key requirements
- IT Service Desk background
- Apple and Windows operating system knowledge (macOS, iOS, Windows)
- Understanding of Microsoft troubleshooting (Office 365, Endpoint, Teams, Exchange Online)
- Android and Apple asset management experience
- Effective task management in a fast-paced environment
- Expert communicator capable of clear guidance
- Adept training skills for staff across devices
- Keen problem-solver with root-cause analysis abilities
- strong communication
- training delivery
- problem-solving
- Apple OS, iOS, Windows desktop technology
- Office 365 troubleshooting and administration (Endpoint, Teams, Exchange Online)
- Mobile device management for Android and iOS
Technical Services Analyst in London employer: The Arsenal Football Club
At Arsenal, we pride ourselves on fostering a vibrant and inclusive work culture that champions creativity and collaboration. As a Commercial Social Producer, you'll not only have the opportunity to create engaging content that resonates with our supporters but also benefit from generous holiday allowances, professional development programmes, and a flexible hybrid working model. Join us in making a meaningful impact while being part of a team that values diversity and community engagement.
