At a Glance
- Tasks: Manage customer accounts, generate sales opportunities, and deliver top-notch service.
- Company: Join a leading IT and communication expert with a positive workplace culture.
- Benefits: Competitive salary, commission, hybrid work, health insurance, and 25 days holiday.
- Other info: Clear progression path to a field-based role with ongoing training and support.
- Why this job: Grow your sales skills and build lasting relationships in a dynamic environment.
- Qualifications: Proactive attitude, time-management skills, and proficiency in office software.
The predicted salary is between 28000 - 32000 £ per year.
We are looking for a motivated, proactive and enthusiastic Desk-Based Account Manager to join our growing team. This is an exciting opportunity to develop your sales and account management skills, build strong customer relationships, uncover new business opportunities and learn how to deliver value-led technology solutions. With ongoing training and support from experienced Account Managers and a clear progression path into a field-based role, this position is ideal for someone eager to grow, succeed and build a long-term career in sales.
Please note this is a hybrid role based out of the Aberdeen office with occasional travel to our various locations across the UK. You must be able to commute to the office and have your own transport.
- Work closely with Account Managers to build and manage relationships with an assigned portfolio of customers, delivering excellent service and support.
- Proactively generate sales opportunities through phone, email, Teams and LinkedIn engagement, contributing to revenue growth.
- Support customer retention by managing renewals, contract milestones and identifying opportunities for account expansion.
- Maintain accurate CRM records, sales pipeline updates, forecasts and customer activity logs.
- Develop knowledge of Collaboration and IT solutions, progressing towards a consultative sales approach.
- Work closely with Account Managers and specialist teams to ensure a seamless customer experience.
- Demonstrate continuous learning, performance growth and independence to develop into a field-based Account Manager position.
Excellent time-management and multitasking capabilities - ability to work to targets/KPIs. Proficiency with office software (Excel, Outlook, Teams, Word).
ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK. As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.
In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.
- Company Pension Scheme and matching contributions
- Private Medical insurance
- Life assurance
- 25 days holiday plus bank holidays plus holiday trading
- Your Birthday off, on us
- Health Club and Wellbeing Scheme
- Employee Assistance Programme
- Technical Training Academy and E-learning
- Hybrid working
Account Manager / Customer Service Account Management in Aberdeen employer: The Aro Corporation
ARO is an exceptional employer, offering a vibrant work culture that prioritises fun, trust, and collaboration. With a commitment to employee growth, we provide extensive benefits including a company pension scheme, private medical insurance, and a Technical Training Academy, all within a modern hybrid working environment in Leeds. Join us to be part of a team that values your contributions and supports your professional development in the dynamic field of cyber security.
