At a Glance
- Tasks: Deliver top-notch supporter care and assist with fundraising activities.
- Company: Join The Army Benevolent Fund, a charity dedicated to supporting veterans.
- Benefits: Enjoy 30 days holiday, flexible working, and wellness programmes.
- Other info: Hybrid working model with opportunities for career growth and volunteering.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Experience in supporter care and strong communication skills are essential.
The predicted salary is between 32929 - 32929 £ per year.
We have an exciting opportunity for a Supporter Care & Fundraising Assistant with experience in supporter care, fundraising administration and CRM systems to join our team at The Army Benevolent Fund (ABF). This role is known internally as a Gift in Wills & Supporter Care Assistant.
Salary: £32,929 per annum + Benefits
Location: Hybrid working from the office in Victoria, London (minimum 2 days) and the remainder from home
Job type: Full-Time, Permanent
Working hours: 35 hours per week
Duties:
- Deliver excellent supporter care by telephone, email and at fundraising events, recording all interactions accurately on the CRM database.
- Support the Gifts in Wills Manager with legacy administration, stewardship activities and Individual Giving projects.
- Process donations, Gift Aid claims and financial administration accurately whilst supporting reconciliation activities.
- Maintain accurate supporter records, reports and fundraising information using CRM systems.
- Assist with newsletters, Mailchimp campaigns and supporter journey communications.
- Proofread documents, process invoices and provide administrative support across the Individual Giving team.
- Attend fundraising events and work collaboratively with regional teams to promote Gifts in Wills and supporter engagement.
Candidate Requirements:
Essential:
- Previous experience of Supporter Care within a charitable organisation.
- Previous experience working in an office environment.
- Excellent written and verbal communication skills.
- Good IT skills including Microsoft Word, Excel, Outlook and PowerPoint.
- Experience using CRM databases or similar systems.
- Excellent organisational and time management skills.
- High attention to detail.
- Able to handle confidential and sensitive information professionally.
Desirable:
- Experience promoting Gifts in Wills or legacy fundraising.
- Experience using Salesforce.
- An affinity with the organisation's charitable purpose.
- Willingness to travel throughout the UK as required.
Benefits:
- 30 days’ holidays, plus bank holidays.
- Flexible and hybrid working (minimum two days per week in the office).
- Employee wellbeing and assistance programme (EAP).
- Annual Health Assessments via Healthshield.
- Time off in lieu for volunteering at company events (TOIL).
- Perkbox benefits.
- Pension scheme – after successful probation.
- Income Protection – after successful probation.
- Death in Service – after successful probation.
- Annual pay reviews.
- Annual leave purchase scheme.
The Army Benevolent Fund (ABF) is an Equal Opportunities Employer.
Supporter Care & Fundraising Assistant in City of Westminster employer: The Army Benevolent Fund (ABF)
The Army Benevolent Fund (ABF) is an exceptional employer that prioritises the well-being and professional growth of its employees. With a flexible hybrid working model from our vibrant office in Victoria, London, and a comprehensive benefits package including 30 days of holiday, an employee assistance programme, and opportunities for volunteering, we foster a supportive and inclusive work culture. Join us to make a meaningful impact while enjoying a rewarding career in the charitable sector.
Contact Details:
The Army Benevolent Fund (ABF) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Care & Fundraising Assistant in City of Westminster
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by The Army Benevolent Fund (ABF).
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like The Army Benevolent Fund (ABF).
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at The Army Benevolent Fund (ABF).
✨Utilise Online Platforms
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We think you need these skills to ace Supporter Care & Fundraising Assistant in City of Westminster
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of The Army Benevolent Fund (ABF). Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Supporter Care & Fundraising Assistant, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at The Army Benevolent Fund (ABF)
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of The Army Benevolent Fund (ABF). Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
