At a Glance
- Tasks: Support clients and insurers by managing queries and ensuring high service standards.
- Company: Join a welcoming team at Everywhen Health & Protection, focused on client relationships.
- Benefits: Enjoy a supportive work environment with opportunities for personal and professional growth.
- Other info: Be part of a company that values teamwork and excellence in client outcomes.
- Why this job: Make a real difference in clients' lives while developing your skills in a dynamic role.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Do you have office-based customer service and administration experience? Are you passionate about delivering great service and building strong relationships with clients? We’re looking for a Client Services Specialist to join our established and welcoming team within Everywhen Health & Protection. You’ll play a key role in supporting our Consultants by managing the day-to-day servicing of a client portfolio and acting as the first point of contact for clients and insurers on non-advised queries. This is a varied role where no two days are the same. You’ll help ensure our clients receive a consistently high level of service while making sure policies are administered accurately, on time and in line with compliance requirements.
What You’ll Be Doing
- Acting as first point of contact for clients, insurers and internal colleagues
- Handling day-to-day, non-advised queries in a professional and proactive way
- Supporting policy renewals and new business by gathering and managing accurate client data
- Managing administration including invoicing, client records, claims support and underwriting queries
- Preparing draft reports for renewals and new business requests
- Keeping all client records up to date on internal systems
- Ensuring all work is completed in line with agreed processes, SLAs, customer service standards and regulatory requirements
- Building strong working relationships with clients, colleagues and insurer partners
- Taking ownership of workload, managing priorities and meeting deadlines
What We’re Looking For
- Office-based customer service experience
- Strong administration and organisational skills
- Excellent verbal and written communication
- High attention to detail and accuracy
- Confidence using Microsoft Office, including Excel
- A positive, proactive, customer-focused approach
- Insurance, healthcare or financial services experience is beneficial but not essential
- Industry qualifications (e.g. IF7, GR1) are desirable but not required
In return, you’ll join a business that values development, teamwork and delivering excellent outcomes for clients — backed by our Investors in Customers Gold status.
Client Services Specialist in Wokingham employer: The Ardonagh Group
Everywhen Health & Protection is an exceptional employer that prioritises employee development and teamwork, creating a supportive environment for our Client Services Specialists. Located in a vibrant area, we offer a dynamic work culture where no two days are the same, alongside opportunities for professional growth and a commitment to delivering outstanding client service. Join us to be part of a team that values your contributions and fosters strong relationships with clients and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Specialist in Wokingham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Services Specialist role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their commitment to customer service. Think about how your experience aligns with their needs and be ready to share specific examples of how you've delivered great service in the past.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do a mock interview with you. This will help you feel more confident and articulate when discussing your skills and experiences related to client services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Everywhen Health & Protection.
We think you need these skills to ace Client Services Specialist in Wokingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your office-based customer service and administration experience. We want to see how your skills align with the role of a Client Services Specialist, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering great service and building relationships with clients. Let us know why you’re excited about joining our team at Everywhen Health & Protection.
Show Off Your Attention to Detail:In this role, accuracy is key! Make sure your application is free from typos and errors. We appreciate candidates who take the time to ensure their work is polished and professional.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at The Ardonagh Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Client Services Specialist. Familiarise yourself with common client queries and the importance of accurate data management. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully handled customer service situations in the past. This will highlight your verbal and written communication skills, which are crucial for the job.
✨Demonstrate Attention to Detail
Bring along examples of your previous work that showcase your attention to detail, especially in administration tasks. You might want to discuss how you’ve managed client records or invoicing accurately. This will reassure the interviewers that you can handle the responsibilities of the role effectively.
✨Be Proactive and Positive
During the interview, convey your proactive approach to problem-solving and your enthusiasm for delivering excellent customer service. Share instances where you took the initiative to improve a process or enhance client satisfaction. This will align well with the company’s values and show that you’re a great fit for their team.
