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- Tasks: Support clients and manage insurance portfolios with a proactive approach.
- Company: Join the Ardonagh family, a caring and inclusive organisation.
- Benefits: 26 days holiday, career progression, and mental wellbeing support.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in insurance or customer service, with strong communication skills.
- Other info: Opportunities for professional qualifications and a supportive team culture.
The predicted salary is between 30000 - 50000 £ per year.
The role of the Account Handler is to provide office-based support in the day-to-day running of the client portfolio, including setting up all appropriate actions from new business quotes and sales, mid-term adjustments and renewals. The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.
Key Responsibilities- Ensure the smooth running of assigned portfolio on a day-to-day basis
- Achieve agreed retention rates
- Achieve cross selling and referral targets
- Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
- Be the first point of contact for day-to-day enquiries from clients, providers and other internal and external sources
- Independently respond to queries from both clients and insurers in a pro-active manner
- Resolve any identified discrepancies in provider documentation before sending to clients
- Maintain client records and data in line with our systems and protocols
- Provide a proactive professional telephone handling service for both internal & external contracts, including clients, providers and colleagues.
- Background in Insurance - Either at an Insurer or Broker
- Background in Customer Service/Sales
- Excellent communication and interpersonal skills
- Proactive attitude, with the ability to use initiative
- Excellent organisational skills
- The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail
- Effective team working skills
- Influencing and negotiation skills
- Oral and written communication skills
- Commercial awareness
- Willingness to learn
- Resilience, to enable you to deal with problems and constructive criticism
In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:
- Holiday entitlement of 26 days plus bank holidays increasing with length of service
- Opportunity to progress your career across the entire Ardonagh family
- Gain CII or ACII qualifications to boost your knowledge and career prospects
- Pensions scheme for when you feel it’s time to retire
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Insurance Account Handler in Swansea employer: The Ardonagh Group
Contact Detail:
The Ardonagh Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Account Handler in Swansea
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As an Account Handler, you'll need to be a pro at handling queries. Role-play with a friend or use our resources to sharpen your responses and build confidence.
✨Tip Number 3
Network like a champ! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our Ardonagh family!
We think you need these skills to ace Insurance Account Handler in Swansea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Insurance Account Handler role. Highlight your background in insurance and customer service, and don’t forget to showcase those excellent communication skills we’re looking for!
Show Off Your Proactive Attitude: In your application, let us know about times when you’ve taken the initiative. We love candidates who can independently respond to queries and resolve issues proactively, so share those experiences!
Keep It Organised: Your application should be as organised as you are! Use clear headings and bullet points to make it easy for us to see your relevant experience and skills. Attention to detail is key, so double-check for any typos or errors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our Ardonagh family!
How to prepare for a job interview at The Ardonagh Group
✨Know Your Stuff
Make sure you brush up on your insurance knowledge before the interview. Understand the basics of how insurance works, especially in relation to account handling. This will help you answer questions confidently and show that you're serious about the role.
✨Show Off Your Communication Skills
As an Account Handler, you'll be the first point of contact for clients and providers. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully handled client queries in the past.
✨Demonstrate Proactivity
Employers love candidates who take initiative. Think of instances where you've gone above and beyond to resolve issues or improve processes. Be ready to share these stories during your interview to highlight your proactive attitude.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows that you're genuinely interested in the role and helps you assess if it's the right fit for you.
