At a Glance
- Tasks: Deliver top-notch customer service and support to clients and insurers via phone and email.
- Company: Join a supportive team in a growing organisation that values your wellbeing.
- Benefits: Enjoy a competitive salary, hybrid working options, and a focus on personal development.
- Other info: Be part of a diverse and inclusive workplace that empowers you to thrive.
- Why this job: Make a real difference by helping clients while enjoying a flexible work-life balance.
- Qualifications: Previous office-based customer service experience and strong organisational skills.
The predicted salary is between 25154 - 25154 £ per year.
Location: Southampton (Hybrid follow completion of probation)
Salary: £25,154
Do you have office-based customer service experience? We are on the look out for a talented Customer Service Representative to join our growing team. Initially you will work from our centrally located office in Southampton with convenient transport links. Once you’re confident and your training and probation period is complete, this role will become hybrid if you wish, with the option to work 3 days in the office and 2 days from home each week.
Responsibilities
- Provide great customer service and support to our Employee Benefit Consultants, clients and insurers over the phone and by e-mail.
- Be the first point of contact for all client and insurer queries and proactively support with policy renewals and new business.
- Support with administration duties such as invoicing, accounts, claims, underwriting.
Qualifications
- Office-based customer service experience.
- Organised with excellent administrative skills.
- Professional with a customer-focused approach.
You will need to enjoy working in a team; we work hard, help and support each other, and we’re driven to achieve all our team goals and objectives. In return you will be welcomed and supported by an organisation that cares about you as a person and your wellbeing.
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Hybrid Customer Service Specialist in Southampton employer: The Ardonagh Group
Everywhen is an exceptional employer that prioritises employee wellbeing and fosters a supportive work culture. With a centrally located office in Southampton, employees benefit from convenient transport links and the flexibility of a hybrid working model post-probation, allowing for a balanced work-life dynamic. The company is committed to diversity, equity, and inclusion, providing ample opportunities for personal and professional growth within a collaborative team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Service Specialist in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service role, and who knows? They might just have the inside scoop on openings at companies like us.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you’d handle them. We love seeing candidates who can demonstrate their problem-solving skills and customer-focused approach.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This will help you feel more confident when discussing your office-based customer service experience and how it aligns with what we’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates who are eager to join our team!
We think you need these skills to ace Hybrid Customer Service Specialist in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your office-based customer service experience. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team and how your customer-focused approach aligns with our values at StudySmarter.
Show Off Your Organisational Skills:Since we value excellent administrative skills, give examples of how you've successfully managed tasks in previous roles. We love seeing how you keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Ardonagh Group
✨Know Your Customer Service Basics
Brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled difficult situations or provided exceptional service in the past. This will show that you understand the role and can bring valuable experience to the team.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its values. Understanding their approach to customer service and their commitment to diversity and inclusion will help you align your answers with what they’re looking for. It also shows genuine interest in the role!
✨Prepare for Common Questions
Think about common interview questions for customer service roles, like how you handle complaints or work under pressure. Practising your responses can help you feel more confident and articulate during the interview.
✨Show Your Team Spirit
Since teamwork is key in this role, be prepared to discuss how you’ve collaborated with others in previous jobs. Highlighting your ability to support colleagues and contribute to team goals will resonate well with the interviewers.
