Apprentice Claims Handler in Southampton

Everywhen, part of the wider Ardonagh Group, is pleased to invite applications for our 2026 Apprentice Claims Handler intake, forming part of our award‑winning Emerging Careers Programme. This structured development pathway offers a supported introduction to the insurance profession, combining full‑time employment with accredited learning. Apprentices are full‑time positions based in Cardiff or Southampton. Initially the role will be fully office‑based, moving to a hybrid working arrangement once training is complete.

About The Programme

Starting in September 2026, apprentices will complete a comprehensive 6‑week induction, followed by an 18‑month Level 3 Insurance Apprenticeship. Throughout the programme, apprentices receive guidance from experienced mentors, on‑the‑job training, and access to our award‑winning Learning & Development team. Successful completion leads to a Chartered Insurance Institute (CII) qualification, enabling progression into specialist, leadership or commercial pathways within Everywhen.

Role Overview

The Apprentice Claims Handler will support the management of client claims and contribute to the delivery of high‑quality customer service. Responsibilities may include:

• Portfolio Support – assisting with day‑to‑day administration of claims, responding to client and insurer queries, and supporting claims activity, ensuring accuracy of information, assisting with progression of the claim.
• Relationship Management – maintaining professional relationships with clients, colleagues, insurer partners and other parties connected to the claim.
• Claims Management Support – assisting claims team colleagues and Claims Executives with preparing documentation, gathering data and attending internal or client meetings. Support the progression of claims through timely proactive activity. Gain an understanding of policy coverage, claim process and client outcomes.
• System Administration – ensuring accurate CRM records and contributing to process improvements.

This role provides a strong foundation for a long‑term career in insurance.

What We Offer

• Starting salary of £23,132, with increases upon qualification
• 26 days holiday, increasing with length of service
• 35 hour working week
• Annual bonus scheme
• Comprehensive training and ongoing professional development
• A supportive, inclusive working environment
• Pension scheme for retirement
• 24‑hour Employee Assistance support for your physical and mental wellbeing
• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle‑to‑work schemes and more
• One day paid volunteering to give back to our communities
• Ardonagh Community Trust (ACT) – raising funds for charity with donation matching in your local community
• The Spotlight Awards, celebrating talent across our business.

Who We’re Looking For

We welcome applications from motivated, enthusiastic individuals who demonstrate:

• A positive attitude and willingness to learn
• Strong communication skills
• Attention to detail and organisational capability
• A collaborative approach and customer‑focused mindset

No prior insurance experience is required.

How To Apply

Please submit your application online. Early applications are encouraged, as the vacancy may close ahead of schedule.

About Everywhen

Everywhen is an award‑winning independent intermediary specialising in Insurance Products, recognised for service excellence and customer commitment. We are proud recipients of the Princess Royal Training Award and hold Gold accreditation from Investor in Customers. Our culture is inclusive, collaborative and development‑focused. We invest in internal talent and offer clear progression routes supported by structured learning programmes.

Our Culture and Values

Our Claims Handlers are a key part of our business, speaking to our customers and providing advice on their claims and ensuring we understand their needs. We strive to provide a market‑leading customer experience and that’s driven by you. Our people share a common mindset that sets us apart. They are engaging, positive, listen, are receptive to customer needs, adaptive, hardworking team‑players and they build trusted relationships with colleagues, customers and insurer partners. Being part of our team means joining an established, friendly and experienced team that can support you to succeed.

Diversity and Inclusion

Here at Everywhen we strive to be a diverse and inclusive workplace. We treat all our colleagues, candidates, customers and insurer partners equally, fairly and respectfully. Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole selves to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.