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- Tasks: Manage commercial claims and provide exceptional service to clients in a fast-paced environment.
- Company: Join The Ardonagh Group, a leader in the insurance industry committed to client advocacy.
- Benefits: Enjoy a hybrid work model and a diverse, inclusive workplace that values your individuality.
- Why this job: Be part of a dynamic team where your contributions directly impact client satisfaction and success.
- Qualifications: Broad knowledge of commercial insurance, strong customer service skills, and Cert CII qualification preferred.
- Other info: Mentorship opportunities available for junior team members; we value growth and development.
The predicted salary is between 36000 - 60000 £ per year.
If you are an experienced Commercial Claims Handler, thrive on challenge and are a real customer champion you could be just the person to join our team.
Claims is at the forefront of our service. Our clients rely upon us to deliver when they most need us, resolve issues, keep them in the loop and generally fight their corner.
The role exists to manage claims for our commercial clients, keeping them updated and quickly resolving issues as they arise. As well as maintaining a claim caseload, the Senior Claims Handler will prepare claims analysis reports and undertake client visits. You will be responsible to train and develop more junior colleagues and be available to assist clients in case of emergency whether this be by physical attendance at a meeting or to provide technical advice.
We are a commercial motor lead business. Most of our time is focussed on motor claims however we also arrange other covers including goods in transit, commercial property, and liability insurance.
We are looking for someone with a broad technical knowledge of commercial claims handling and experience dealing with clients direct.
Claims is a fast‑paced environment where you are constantly learning new things and brokering solutions our clients are happy with, no two days are the same.
Requirements
- Broad technical knowledge of commercial classes of insurance and claims handling
- Strong Customer Service Experience
- Cert CII or progress towards
- Microsoft Office knowledge – Word, Outlook, Excel
Person Specification
- Excellent communication and interpersonal skills
- Proactive attitude, with the ability to use initiative
- Excellent organisational skills and Willingness to learn
- The ability to work under pressure, while maintaining attention to detail
- Effective teamworking skills
- Willingness to learn
- Resilience, to enable you to deal with problems and constructive criticism
- Proactive attitude, with the ability to use initiative
Benefits
- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Gain CII or ACII qualifications to boost your knowledge and career prospects
- Pensions scheme for when you feel it’s time to retire
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group
So, what are you waiting for? Apply today and one of our team will be in touch #AIB
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
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Senior Claims Handler employer: The Ardonagh Group
Contact Detail:
The Ardonagh Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Handler
✨Tip Number 1
Familiarise yourself with the latest trends in commercial insurance and claims handling. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a fast-paced environment.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in claims. Engaging with others can provide valuable insights and may even lead to referrals that could boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed claims or resolved client issues. Being able to articulate these situations clearly will showcase your problem-solving skills and customer service focus.
✨Tip Number 4
Research The Ardonagh Group's values and recent developments. Tailoring your conversation to align with their mission and demonstrating how you can contribute to their goals will make you a standout candidate.
We think you need these skills to ace Senior Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in commercial claims handling. Emphasise your technical knowledge and customer service skills, as these are crucial for the Senior Claims Handler role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service. Mention specific examples of how you've managed claims effectively and supported clients in previous roles.
Highlight Relevant Qualifications: If you hold a Cert CII qualification or are working towards it, make this prominent in your application. This demonstrates your commitment to professional development in the insurance field.
Showcase Soft Skills: In your application, highlight your communication and organisational skills. Provide examples of how you've worked under pressure and managed multiple priorities, as these traits are essential for success in this role.
How to prepare for a job interview at The Ardonagh Group
✨Showcase Your Claims Knowledge
Make sure to highlight your broad technical knowledge of commercial insurance classes and claims handling. Be prepared to discuss specific cases you've managed and how you adhered to regulatory guidelines.
✨Demonstrate Customer Service Skills
Since the role requires a strong customer service focus, share examples of how you've delivered exceptional service in previous roles. Emphasise your proactive and solution-focused approach to resolving client issues.
✨Prepare for Technical Questions
Expect questions that assess your technical expertise and ability to analyse claims statistics. Brush up on relevant data analysis techniques and be ready to discuss how you've used this information to support risk management.
✨Exhibit Team Collaboration
The role involves collaborating with Account Executives and mentoring junior team members. Prepare to discuss your experience working in teams and how you've contributed to the development of others in your previous positions.
