Senior Account Handler

Senior Account Handler

Presteigne Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support clients, build relationships, and handle queries in a dynamic insurance environment.
  • Company: Join Footman James, part of the Ardonagh Group, a leader in the insurance sector.
  • Benefits: Enjoy 26 days holiday, mental wellbeing support, and opportunities for professional growth.
  • Why this job: Make a real impact by helping high-net-worth clients and developing your career.
  • Qualifications: 2+ years in insurance, strong relationship-building skills, and a proactive attitude.
  • Other info: Be part of an inclusive team with excellent career progression opportunities.

The predicted salary is between 36000 - 60000 £ per year.

Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as a Senior Sales Insurance Account Handler within our friendly team based in Brierley Hill.

Joining us as an Insurance Account Handler means you\’ll have the benefit of working Monday to Friday (no weekends here!) earn a basic salary relative to your experience as well as a generous bonus structure. You’ll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers. More on that below. We are open to hearing from people from all different backgrounds, so speak to us about our hybrid and flexible ways of working for our Account Handlers, if the 9-5 life isn’t for you.

So, what does the role of an Insurance Account Handler here involve?

Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. This role is perfect for you if you love customer service or sales as relationship-building with our clients will be the key to your success.

What are we looking for in our Account Handlers?

  • Experience of the Insurance Industry is essential for this role, the rest is all about you as a person:
  • Most important is your ability to bring your best self to work every day to give our clients the best possible experience.
  • Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit
  • Have a willingness to learn and be curious. Incidentally, we offer tons of opportunity to gain qualifications that will enhance your career in this growing industry
  • Confidence to work with clients both on the phone and face to face, so some experience in customer service is important too.
  • Work well with your team, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. It never gets boring here.
  • Demonstrate honesty and integrity, not only is this essential within a financially regulated organisation, but it’s also just the right way to be

In return you will be welcomed and supported by our Everywhen family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

  • Holiday entitlement of 26 days plus bank holidays
  • Opportunity to progress your career across the entire Everywhen family
  • Gain CII or ACII qualifications to boost your knowledge and career prospects
  • Pension scheme for when you feel it’s time to retire
  • 24-hour support for physical and mental wellbeing
  • 1 days paid volunteering day to give back to our communities
  • The Spotlight Awards, where we shine a light on the brightest talent across our group

So, what are you waiting for? Apply today and one of our team will be in touch.

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

Click here here to see our standard benefits page

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Senior Account Handler employer: The Ardonagh Group

The Ardonagh Group in Dudley is an exceptional employer, offering a supportive and inclusive work environment where employees can thrive. With a strong focus on professional development, including opportunities to gain industry qualifications, and a commitment to employee wellbeing, the company fosters a culture of collaboration and recognition, making it an ideal place for those passionate about customer service and relationship-building in the insurance sector.
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Contact Detail:

The Ardonagh Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Senior Account Handler

✨Tip Number 1

Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for a Senior Account Handler role. You never know who might have the inside scoop on openings or can put in a good word for you.

✨Tip Number 2

Prepare for those interviews! Research The Ardonagh Group and understand their values and services. Tailor your responses to show how your experience aligns with their needs, especially in building strong client relationships.

✨Tip Number 3

Show off your customer service skills! During interviews, share specific examples of how you've successfully handled client queries and built relationships in your previous roles. This will demonstrate that you're the perfect fit for their team.

✨Tip Number 4

Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.

We think you need these skills to ace Senior Account Handler

Customer Service
Relationship Building
Time Management
Cross Selling
Upselling
Knowledge of Motor Insurance
Knowledge of Home Insurance
Proactive Attitude
Initiative-Driven
Team Collaboration
Resilience to Change
Willingness to Learn
Training and Mentoring

Some tips for your application 🫡

Tailor Your CV: Make sure your CV is tailored to the Senior Account Handler role. Highlight your experience in the insurance industry and any relevant skills that match the job description. We want to see how you can bring value to our team!

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and relationship-building. Let us know why you're excited about this opportunity at The Ardonagh Group and how you can contribute.

Showcase Your Achievements: Don’t just list your responsibilities; highlight your achievements! Whether it’s successful cross-selling or upselling, we love to see how you've made an impact in your previous roles. Numbers and specific examples work wonders!

Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!

How to prepare for a job interview at The Ardonagh Group

✨Know Your Stuff

Make sure you brush up on your knowledge of the insurance industry, especially motor and home insurance. Be ready to discuss your experience in cross-selling and upselling products, as this will show that you understand the role and can contribute effectively.

✨Showcase Your Relationship-Building Skills

Since this role is all about building strong client relationships, prepare examples of how you've successfully managed client portfolios in the past. Think of specific situations where you resolved queries or improved client satisfaction.

✨Demonstrate Your Proactivity

The Ardonagh Group values a proactive attitude, so come prepared with ideas on how you can support the team and enhance client relationships. Share instances where you've taken the initiative in previous roles to show you're a go-getter.

✨Be a Team Player

Highlight your collaborative spirit during the interview. Discuss how you've worked with colleagues in the past, supported team goals, or even trained others. This will resonate well with their emphasis on teamwork and a positive work environment.

Senior Account Handler
The Ardonagh Group
Location: Presteigne
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