Product & Capacity Director - Insurance

Everywhen is entering an exciting phase of growth, and we’re looking for a senior, commercially astute Product & Capacity Director to join our Digital & Partners Senior Leadership Team. This is a high‑impact role with real influence over how we design products, deploy capacity and build long‑term insurer partnerships across the business. This role is home based with some travel required. Reporting to the Managing Director, you’ll sit at the heart of our Growth through Excellence strategy – bringing together product, placement and capacity into a single, clear operating model that enables sustainable growth, strong governance and brilliant outcomes for clients, colleagues and insurer partners alike.

This role owns end‑to‑end placement and delegated authority performance across Everywhen. You’ll set the direction for how we structure, govern and scale our products, while ensuring our portfolio performs commercially and compliantly in a changing market. You’ll work closely with insurers and internal stakeholders to evolve existing schemes, identify new opportunities, and ensure market access is as strong and relevant as possible. Using insight‑led analysis and MI, you’ll turn data into action – shaping strategy, improving performance and supporting key business decisions at the most senior level. Alongside this, you’ll lead the integration and redesign of product and capacity functions, building high‑performing teams with clear accountability, career pathways and a culture of ownership.

What you’ll be responsible for

• Provide senior oversight of all placement and capacity activity, including delegated authority arrangements
• Lead insurer relationships, negotiations and long‑term capacity strategy
• Ensure products remain fit for purpose, compliant and commercially effective throughout their lifecycle
• Drive robust governance, MI, reporting and regulatory alignment across the division
• Partner with Operations, Finance, HR and Compliance to deliver consistent, high‑quality outcomes
• Act as a visible leader across the platform, influencing direction and enabling delivery of the wider business strategy
• Lead and develop your teams, setting clear direction, coaching senior managers, and creating an environment where performance, collaboration and accountability thrive.

About you

This role would suit a credible senior leader from the insurance market who combines strong technical knowledge of delegated authority and placement with commercial sharpness and market influence.

You’ll Bring:

• Deep experience running and optimising delegated authority portfolios
• Strong insurer networks and a proven ability to influence at senior levels
• An excellent understanding of regulatory and governance expectations
• A strategic, analytical mindset with the confidence to challenge and improve
• A collaborative leadership style, comfortable working across functions and change environments

You’re organised, proactive and resilient, able to balance detail with big‑picture thinking in a fast‑paced setting. Most of all, you take ownership and lead with purpose.

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.