At a Glance
- Tasks: Lead onboarding projects and monitor workloads using PowerBi to ensure SLA compliance.
- Company: Ardonagh Specialty is part of The Ardonagh Group, known for its innovative environment and diverse team.
- Benefits: Enjoy a competitive salary, 10% employer pension contribution, and private medical insurance.
- Other info: Position allows for home working with 2-3 days in the office in London or Rayleigh.
- Why this job: Join a dynamic team with opportunities for growth and flexible working arrangements.
- Qualifications: Previous Premium Processing experience across multiple lines of business is essential.
The predicted salary is between 40000 - 50000 £ per year.
Location: Home/London/Rayleigh (Typically 2/3 days in the office)
Type: Full time– Permanent
At Ardonagh Specialty, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity. Working at Ardonagh Specialty means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own. Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working.
What We Can Offer
- Inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more.
- Supportive management team as well as working alongside some of the industry’s top talent.
- Access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans.
Further Perks of Working With Us (Fixed Benefits)
- Employer pension contribution of 10% (providing the employee provides 5%).
- Good work life balance – flexibility to suit you.
- Competitive salary.
- Life Assurance at X4 of your base salary.
- Group Income Protection.
- Generous Annual Leave entitlement.
- Private Medical Insurance.
- Group annual bonus scheme.
Key Role Accountabilities
- Is the first point of contact during early negotiations for incoming teams to PF.
- Will lead projects to onboard and backload risks for incoming teams.
- Is a SME for BOR arrangements.
- Is the main point of contact for new business for the given LOB and should refer to the Team Lead should assistance be required.
- Is the first point of contact for urgent requests and escalations from the incoming broking teams to which they are aligned – should see each case through to completion.
- PPC/PPW oversight for the assigned division.
- Monitor workloads using the workflow tool (PowerBi) to ensure that all work is completed within the SLA (Service Level Agreement).
- Is jointly responsible for the BCP contingency mailboxes in the event of a workflow tool failure – must ensure that all work is allocated and monitored to completion.
- Will liaise with counterparts within IBA and attend Credit Control Meetings for given LOB/incoming broking team.
- Will review ledgers regularly to ensure that premiums are signed in real time and legacy issues are resolved.
- Regular review of any missed/missing PI’s in Edge.
- Joins weekly/monthly call with the Middle Office/Broking Teams.
- Will monitor income and ensure all items in Forecast are processed to meet forecast/budget in a given month – keep Pillar Lead appraised to report back to Finance.
- Liaise daily/regularly with the Processing Team aligned to your LOB.
- Escalate any Training and Development needs within the Processing Team.
- Review RFT stats for their LOB and liaise with broking team to drive improvement in slip production etc to increase RFT% and reduce queries/rejections.
- LOR’s as required.
- Will follow up escalations from Insurers.
- Is the first point of contact for the Annual Audit sample requests.
- Ensure that complex processing and/or high value clients receive an excellent service.
Qualifications & Experience
- Previous Premium Processing experience is required for multiple lines of business.
Person Specification
- Able to influence various stakeholders both internally and externally.
- MS Office skills.
- Good communication skills – written and verbal.
- Organised.
- Determined and resilient.
We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway.
Interview Process
- Submit application with CV.
- Initial call with Talent Acquisition team to discuss the role.
- Interview with Hiring Manager and team members.
- Possible second stage interview.
We truly value the diversity of our teams and are committed to supporting and welcoming individuals from all backgrounds. If you require any reasonable adjustment throughout the recruitment process, please let a member of the Talent team know.
Premium Processing SME employer: The Ardonagh Group
Ardonagh Specialty offers a vibrant workplace in London/Rayleigh with a focus on skill development. Employees benefit from a supportive management team and access to wellbeing programs, alongside a generous annual leave entitlement.
