At a Glance
- Tasks: Support clients with insurance queries and manage their portfolios effectively.
- Company: Join the Everywhen family, a caring and inclusive organisation.
- Benefits: 26 days holiday, career progression, and mental wellbeing support.
- Other info: Enjoy a supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in clients' lives while growing your career.
- Qualifications: Experience in insurance or customer service, with strong communication skills.
The predicted salary is between 36000 - 60000 € per year.
The role of the Account Handler is to provide office-based support in the day-to-day running of the client portfolio, including setting up all appropriate actions from new business quotes and sales, mid-term adjustments and renewals. The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.
Key Responsibilities- Ensure the smooth running of assigned portfolio on a day-to-day basis
- Achieve agreed retention rates
- Achieve cross selling and referral targets
- Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
- Be the first point of contact for day-to-day enquiries from clients, providers and other internal and external sources
- Independently respond to queries from both clients and insurers in a pro-active manner
- Resolve any identified discrepancies in provider documentation before sending to clients
- Maintain client records and data in line with our systems and protocols
- Provide a proactive professional telephone handling service for both internal & external contracts, including clients, providers and colleagues
- Background in Insurance - Either at an Insurer or Broker is preferred.
- Background in Customer Service/Sales
- Excellent communication and interpersonal skills
- Proactive attitude, with the ability to use initiative
- Excellent organisational skills
- The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail
- Effective team working skills
- Influencing and negotiation skills
- Oral and written communication skills
- Commercial awareness
- Willingness to learn
- Resilience, to enable you to deal with problems and constructive criticism
In return you will be welcomed and supported by our Everywhen family and be joining an organisation that cares about you as a person and your wellbeing.
Some Of The Other Benefits Are- Holiday entitlement of 26 days plus bank holidays increasing with length of service
- Opportunity to progress your career across the entire Everywhen family
- Gain CII or ACII qualifications to boost your knowledge and career prospects
- Pensions scheme for when you feel it's time to retire
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Insurance Account Handler - Personal Lines in Norwich employer: The Ardonagh Group
Everywhen is an exceptional employer that prioritises the wellbeing and professional growth of its employees. With a supportive work culture, comprehensive benefits including 26 days of holiday plus bank holidays, and opportunities for career advancement through qualifications like CII or ACII, we empower our team to thrive both personally and professionally. Join us in a dynamic environment where your contributions are valued, and you can make a meaningful impact in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Account Handler - Personal Lines in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for an Account Handler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of personal lines insurance and be ready to discuss how your skills align with the role. Practise common interview questions and think about examples that showcase your proactive attitude and problem-solving abilities.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Mention something specific from your conversation to show you were engaged and are genuinely interested in the position.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, you'll find all the latest opportunities listed there, so keep checking back regularly!
We think you need these skills to ace Insurance Account Handler - Personal Lines in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in insurance and customer service, as these are key for the Account Handler role.
Show Off Your Communication Skills:Since you'll be the first point of contact for clients and providers, it's essential to demonstrate your excellent communication skills. Use clear and concise language in your application to showcase this.
Be Proactive:We love a proactive attitude! In your application, mention instances where you've taken initiative or resolved issues independently. This will show us you're ready to tackle challenges head-on.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Everywhen family!
How to prepare for a job interview at The Ardonagh Group
✨Know Your Stuff
Make sure you brush up on your insurance knowledge, especially around personal lines. Understand the key responsibilities of an Account Handler and be ready to discuss how your background in insurance or customer service aligns with these duties.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for clients and providers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially when resolving issues or handling queries.
✨Demonstrate Proactivity
Employers love a proactive attitude! Think of instances where you've taken the initiative to solve problems or improve processes. Be ready to share these examples during your interview to show that you can handle the fast-paced environment.
✨Build Rapport
During the interview, focus on building a connection with your interviewer. Use your interpersonal skills to engage them in conversation, showing that you can cultivate professional relationships, just like you would with clients and insurers.
