IBA Account Handler

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time, permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

Ardonagh Specialty, part of The Ardonagh Group.

Benefits

• Employer pension contribution of 10% (providing you, the Employee provides 5%)
• Good work life balance – flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

Role Summary

This is a client account management role with responsibility for a portfolio of client IBA accounts.

Responsibilities

• Manage a portfolio of client accounts within Ardonagh Specialty across all ASL brands.
• Responsibilities include investigation and allocation of cash, credit control, payments (claims and return premiums) and producing accurate and timely MI to support performance on the ledger portfolio.

Key Role Accountabilities

• Ensure all debts are collected as soon as possible and all liabilities are settled within agreed credit terms.
• Ensure all cash received is matched as soon as possible.
• Ensure that all processes are completed on a timely and accurate basis.
• Ensure accounting ledgers are maintained in an up‑to‑date and accurate manner.
• Produce accurate and timely management information on both a regular and ad hoc basis.
• Maintain regular liaison with other departments regarding outstanding queries, particularly cash queries.
• Chase outstanding cash under query with clients/underwriters monthly.
• Prepare and dispatch statements of accounts in accordance with account holders’ requirements and/or when requested by divisions.
• Maintain accurate, comprehensive and up‑to‑date records accessible to all parties that require them.
• Monitor client money payments to intermediary placing brokers.
• Notify appropriate individuals of potential bad debts at earliest possible stage and enlist assistance where appropriate.
• Undertake other duties, ad‑hoc tasks and projects.
• Keep suitable records of all communications sent.
• Build and manage relationships with key internal and external stakeholders to ensure the success of the project.
• Ensure compliance with appropriate group policies and procedures.
• Work with the Ardonagh Specialty Client Money Manager to ensure compliance with the FCA CASS 5 Client Money Rules.
• Ensure successful completion of training and assessment exercises as assigned from the Compliance and Training Departments.

Qualifications

Previous IBA experience is required, along with MS Office skills. Global XB system knowledge preferable.

Desired Attributes

• Able to influence various stakeholders both internally and externally.
• Good written and verbal communication skills.
• Presentable.
• Determined and resilient.

Equal Opportunity Statement

We truly value the diversity of our teams and are committed to supporting and welcoming individuals from all backgrounds. If you require any reasonable adjustment throughout the recruitment process, please let a member of the Talent team know.