At a Glance
- Tasks: Provide top-notch customer service and support to clients and insurers via phone and email.
- Company: Join The Ardonagh Group, the UK's largest independent Insurance Brokers, known for its supportive culture.
- Benefits: Enjoy a salary up to £24,000 p/a, hybrid work options, and great employee benefits.
- Other info: Work Monday to Friday, 37.5 hours a week, with no weekends or evenings!
- Why this job: No experience needed; full training provided in a friendly team environment with a focus on wellbeing.
- Qualifications: Office-based customer service experience is a plus, but not required; teamwork is essential.
The predicted salary is between 19200 - 24000 £ per year.
Join to apply for the Customer Service Representative role at The Ardonagh Group .
We’re on the hunt for a talented Customer Service Representative to join our growing team. You’ll work Monday to Friday, 37.5 hours a week , no weekends or evenings. No experience necessary as we will provide you with full training. We offer a basic salary of up to £24,000 p/a . You’ll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers – Towergate Employee Benefits.
Initially you will work from our centrally located office in Darwen alongside our welcoming and supportive team. Once you’re feeling confident and your training and probation period is complete, this role will become hybrid if you wish , where you’ll have the option to work just 3 days in the office and 2 days from home every week.
So, what does the role of a Customer Service Representative here involve?
- Provide great customer service and support to our Employee Benefit Consultants, clients and insurers over the phone and by e-mail.
- Be the first point of contact for all client and insurer queries and proactively support with policy renewals and new business.
- Support with administration duties such as invoicing, accounts, claims, underwriting.
- You will need to enjoy working in a team; we work hard, help and support each other and we’re driven to achieve all our team goals and objectives.
In return you will be welcomed and supported by Towergate Employee Benefits, part of our Ardonagh family, an organisation that cares about you as a person and your wellbeing.
Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.
#J-18808-LjbffrCustomer Service Representative in Darwen employer: The Ardonagh Group
At Ardonagh, we pride ourselves on being an excellent employer that fosters a culture of diversity, collaboration, and continuous growth. As part of our international team, you'll benefit from flexible working arrangements, competitive salaries, and comprehensive wellbeing programs, all while playing a pivotal role in transforming our global tax reporting framework. Join us to not only advance your career but also to contribute to meaningful projects that shape the future of our business.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Darwen
✨Tip Number 1
Familiarise yourself with the insurance industry and the specific services offered by The Ardonagh Group. Understanding their products and customer service approach will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your communication skills by practising common customer service scenarios. Role-playing with a friend can help you articulate how you would handle various client queries effectively.
✨Tip Number 3
Connect with current employees on LinkedIn to gain insights into the company culture and expectations. This can also help you tailor your approach and demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your enthusiasm for the role and the company. Inquiring about team dynamics or training opportunities shows that you're proactive and eager to contribute.
We think you need these skills to ace Customer Service Representative in Darwen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights any relevant customer service experience, even if it's from a different industry. Emphasise skills like communication, teamwork, and problem-solving, which are crucial for this role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at The Ardonagh Group and how your values align with their commitment to diversity and inclusion.
Highlight Transferable Skills:If you lack direct experience in customer service, focus on transferable skills from previous roles. Skills such as organisation, attention to detail, and the ability to work under pressure are valuable in this position.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in customer service.
How to prepare for a job interview at The Ardonagh Group
✨Research the Company
Before your interview, take some time to learn about The Ardonagh Group and its values. Understanding their mission and culture will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Questions
Think about common customer service interview questions, such as how you would handle a difficult customer or a situation where you had to work as part of a team. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication skills are essential. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This will demonstrate your ability to communicate effectively with clients and colleagues.
✨Express Your Team Spirit
Since the role involves working closely with a team, be sure to highlight your teamwork experience. Share examples of how you've collaborated with others in the past and how you contribute to a positive team environment.
