Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service to clients via phone and email.
- Company: Join The Ardonagh Group, a supportive and dynamic workplace.
- Benefits: Earn £24,570 plus bonuses, enjoy 26 days holiday, and access wellbeing support.
- Why this job: No experience needed; full training provided to kickstart your career.
- Qualifications: A positive attitude and commitment to teamwork are essential.
- Other info: Great opportunities for progression and professional development in the insurance industry.
The predicted salary is between 24570 - 28570 £ per year.
Overview
Join to apply for the Customer Service Advisor – Stevenage role at The Ardonagh Group.
We are recruiting for a Customer Service Advisor to work Monday to Friday, 37.5 hours per week. Start date: 17 November 2025. No experience is required as full training is provided.
Salary: £24,570 per annum, with a generous quarterly bonus potential to reach £28,570 per year. You will also receive the benefits of working with the UKs largest independent Insurance Brokers – Towergate.
Induction and development: A 4-week induction followed by an 8-week training academy, plus ongoing development opportunities within the Insurance industry.
Responsibilities
- Provide great customer service to existing clients over the phone and via email; require attention to detail, the ability to learn quickly, and a positive attitude.
- Efficiently manage high call volumes in a dynamic contact centre environment, meeting and exceeding performance KPIs and targets.
- Work collaboratively in a team to achieve shared goals, while maintaining a positive and supportive work culture.
What we offer
- Holiday entitlement of 26 days plus bank holidays.
- Opportunity to progress your career across the Ardonagh family.
- Gain CII or ACII qualifications to boost knowledge and career prospects in the Insurance industry.
- Pension scheme for later retirement.
- 24-hour support for physical and mental wellbeing and on-site mental health ambassadors.
- One paid volunteering day per year to give back to communities.
- The Spotlight Awards to recognise talented colleagues.
Why not check us out on LinkedIn to learn more about life at Ardonagh? This is an equal opportunities employer and we are committed to a diverse, inclusive workplace free from discrimination. We will conduct employment checks if your application is successful.
Note to recruiters and employment agencies: We will not pay for unsolicited CVs unless we have a signed agreement and have requested assistance in writing for a specific opening.
About the role location
Location: Luton, Hertfordshire area (specific postings shown for context).
Equal opportunity and checks
Everywhen is an equal opportunities employer with a diversity, equity and inclusion strategy. We are committed to a working environment that is free from discrimination, inclusive, and capable of helping our people reach their full potential. If your application is successful, we will conduct employment checks prior to you commencing.
#J-18808-Ljbffr
Customer Service Advisor - Stevenage employer: The Ardonagh Group
Contact Detail:
The Ardonagh Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Stevenage
✨Tip Number 1
Get to know the company! Research The Ardonagh Group and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, try role-playing with a friend or family member. This will help you get comfortable with answering questions and providing great customer service on the spot.
✨Tip Number 3
Be ready to showcase your teamwork! Think of examples where you've worked well with others, even if it’s from school or previous jobs. Highlighting your collaborative spirit can really set you apart in the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor - Stevenage
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Advisor role. We want to see your personality shine through, so don’t be shy about showcasing your enthusiasm for providing excellent customer service!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. Remember, we’re looking for someone who can communicate effectively, just like you will in the role!
Show Your Team Spirit: Since teamwork is key in our dynamic environment, make sure to mention any experiences where you’ve worked collaboratively. We love seeing how you contribute to team goals, so share those stories that highlight your supportive nature!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on the path to joining our fantastic team in Stevenage!
How to prepare for a job interview at The Ardonagh Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does at The Ardonagh Group. Familiarise yourself with their focus on providing excellent customer service and managing high call volumes. This will help you tailor your answers to show how you can meet their needs.
✨Show Off Your Team Spirit
Since teamwork is key in this role, be ready to share examples of how you've worked well in a team before. Think about times when you supported colleagues or contributed to team goals. This will demonstrate that you're a collaborative person who fits into their positive environment.
✨Prepare for Common Questions
Expect questions about handling difficult customers or managing stress in a busy environment. Prepare specific examples from your past experiences, even if they’re not directly related to customer service. This will show your ability to learn quickly and adapt to new situations.
✨Bring a Positive Attitude
Your attitude can make a huge difference in an interview. Be enthusiastic about the opportunity and express your commitment to delivering excellent customer service. A positive mindset will resonate well with the interviewers and reflect the kind of energy they want in their team.