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For Companies At a Glance
- Tasks: Provide excellent customer service and process inquiries with attention to detail.
- Company: Join the UK's largest independent Insurance Brokers, dedicated to your growth.
- Benefits: Enjoy 26 days holiday, career progression, and mental wellbeing support.
- Why this job: Be part of a fun, supportive team while making a real impact in the community.
- Qualifications: No experience needed; just bring a positive attitude and willingness to learn.
- Other info: Opportunities for qualifications in the Insurance Industry and a day for volunteering.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Advisor
Work in Retail or Hospitality? Are you fed up with long hour weeks or late weekend shifts? Or maybe you’ve recently left education and want to step into a career now, rather than get a degree? Saying yes??
Overview
Then come join us as a Customer Service Advisor. No experience necessary as we will provide you with full training! You’ll also be rewarded with all the great benefits of working with the UK’s largest independent Insurance Brokers.
Responsibilities
- Providing great customer service to new and existing customers over the phone, so having attention to detail, and the ability to learn quickly, plus a positive attitude is a must.
- Processing correspondence, renewals activity and new business quotations with thorough attention to detail, maintaining a high level of accuracy.
- Meeting commercial and team targets and KPIs by maximising business and service opportunities.
- You will need to enjoy working in a fast‑paced team. We work hard, help and support each other and we’re driven to achieve all our team goals and objectives…all whilst having a lot of fun!
Benefits
- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Gain CII or ACII qualifications to boost your knowledge and career prospects in the Insurance Industry
- Pension scheme for when you feel it’s time to retire
- 24‑hour support for physical and mental wellbeing
- 1 day paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group
Employment Checks
We will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Equal Opportunity Employer
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Apply Today
So, what are you waiting for? Apply today and one of our team will be in touch.
Additional Information
Click here to see our standard benefits page.
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Customer Service Advisor employer: The Ardonagh Group
Contact Detail:
The Ardonagh Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the insurance industry basics. Understanding key terms and concepts can help you engage in conversations during interviews and demonstrate your eagerness to learn.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences, even if they are from retail or hospitality. Highlight how you handled difficult situations or provided exceptional service.
✨Tip Number 3
Research our company culture and values. Being able to articulate why you want to work with us and how you align with our team spirit will make a positive impression during your interview.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your interest in the role and helps you assess if this is the right fit for you, especially regarding team dynamics and growth opportunities.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience, even if it's from retail or hospitality. Emphasise skills like customer service, attention to detail, and teamwork, which are crucial for the Customer Service Advisor role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to transition into this position and how your previous experiences have prepared you for it.
Highlight Your Soft Skills: In your application, focus on soft skills such as communication, adaptability, and a positive attitude. These are essential for providing great customer service and thriving in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital for the role.
How to prepare for a job interview at The Ardonagh Group
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. A positive attitude can go a long way, especially in customer service roles where energy and enthusiasm are key.
✨Demonstrate Attention to Detail
Since the role involves processing correspondence and maintaining accuracy, be prepared to discuss how you pay attention to detail in your previous experiences, even if they are not directly related to customer service.
✨Prepare for Teamwork Questions
As the job requires working in a fast-paced team, think of examples from your past where you successfully collaborated with others. Highlight your ability to support teammates and achieve common goals.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company culture and growth opportunities. This demonstrates that you are serious about your career and want to be part of their team.
